Teller - Cashier Customer Service - First Commerce Credit Union

TELLER

About Us: First Commerce Credit Union is a financially strong, growing member-owned cooperative serving consumer and business needs in nearly 40 counties across North Florida and South Georgia. Credit unions operate under a common philosophy of people helping people - individuals who share a passion for supporting their communities. Credit unions provide financial wellness resources, help local businesses grow, and are committed to helping members build their savings, invest in their future, pursue their financial goals, and much more.

About the Position: The primary purpose of this position is to assist First Commerce in fulfilling our Vision Empowering Generations, Transforming Communities. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs. Receives members in person and communicates by phone to provide a variety of services including processing deposits and withdrawals from share, share draft, money market, and other sub-accounts; processing loan payments; selling money orders and cashier's checks; cashing checks; and processing night-drop and mail transactions. Promotes the use of credit union products and services.

We think you'll succeed in this role if you:

• Thrive in a fast-paced environment where new challenges come up every day
• Are comfortable working on your own but also enjoy collaborating as a team
• Take initiative and don't wait for someone else to ask you to address a problem
• Have a high attention to detail and always triple check your work
• Enjoy problem solving and don't give up at the first sign of difficulty
• Want to work for a company that serves a higher purpose than just making a profit

If this describes you, please read on!

Essential Task of the IT Support Specialist:

• Receives checks and cash for deposit, verifies deposit amounts, examines checks for proper endorsement and negotiability, and enters transactions into credit union records via on-line terminal.
• Processes withdrawals by cash or check from depository accounts upon verification of signatures and account balances.
• Posts loan payments via on-line terminal.
• Accepts and processes credit card payments and utility payments.
• Balances cash drawer, related transactions, and GL clearings to data processing totals each day.
• Assists in member file maintenance requests, such as address changes or other related account information.
• Maintain confidentiality in performing assignments relative to any information received directly or indirectly.
• Will perform job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC and CIP requirements such as checking names against OFAC for cashing checks, and for issuing cashier checks and/or money orders.
• Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code
• Performs other duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent
• Minimum of 6 months of teller experience in a bank or credit union, or a minimum of 1-year cash handling.
• Ability to handle a variety of tasks with efficiency and accuracy.
• Possess sharply honed organizational and time management skills.
• Possess excellent oral and written communication skills.
• Possess the ability to demonstrate consistently superior interpersonal skills with colleagues and members.
• Ability to use a variety of office equipment, including an on- line teller terminal.
• Ability to understand and apply detailed operational procedures and information about all products and services.

Benefits:

We know satisfied employees are key to a thriving business and are pleased to offer:

• Competitive annual salary (to be disclosed to candidates meeting minimum qualifications)
• Health, dental, vision, disability, life, and pet insurance options with generous company sponsorship which includes free 24/7 mental & behavioral telehealth coverage
• Two (2) weeks paid time off (this increases to 3, 4, and 5 weeks with additional years of service)
• One (1) week sick leave (this increases to 2 weeks with additional years of service)
• Eleven (11) paid holidays, one (1) personal floating holiday, and paid volunteer time
• 401k with up to 4% employer match, vested from your first day on the job
• Eco-friendly cash bonus for carpooling, biking, or using public transportation
• Professional development programs, scholarships, and internal committee leadership opportunities
• Charitable contribution matching
• Exclusive rewards and discounts on things like movie tickets, travel, shopping, and more
• Referral incentives for mortgage products and recruitment
• Fun perks in the office with a company culture where you are more than just a number

If you think you'd be a good fit, we'd love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.