Telephony Call Center Engineers (Avaya) - Marietta, GA - Georgia IT Inc.
Marietta, GA
About the Job
Job Title : Telephony Call Center Engineer's (Avaya)
Location : Marietta, GA
Rate : W2 or 1099 only
Position Type : Contract
Start By : 6/20/16
US Citizen, Green Card and EAD
Job Description
Customer Defined Fields:
Preferred Skills
Soft Skills Needed
Location : Marietta, GA
Rate : W2 or 1099 only
Position Type : Contract
Start By : 6/20/16
US Citizen, Green Card and EAD
Job Description
Customer Defined Fields:
- Requires 3 to 5 years recent hands-on experience with IP based systems used within contact center technologies and administrative systems deployed within the organization.
- Minimum of 3 to 5 years recent demonstrative knowledge in supporting Avaya systems, including CM, MM, CMS and other contact center technologies.
- Proven ability to construct and interpret complex vectors adhering to the corporate standard and practices dictated by the Operations Manager.
- Understanding of Avaya Unified Communications.
- Working knowledge or certification of Avaya's Architecture in both software and hardware. Including IP network regions, media resources, station registration, etc.
Preferred Skills
- Understanding of TDM, SIP and H.323 endpoints.
- General concepts of XML as it relates in a telephony environment.
- Familiarity with UNIX, Windows, Oracle, SQL, Java and .Net is a plus.
- Must have a concept of Voice Portal, System and Session Manager.
- Must have a concept of the Nuance Speech Application system.
- Concept of VoIP protocols, QoS standards and policies
- Working knowledge of best practices of operating systems, server hardware configurations and databases as it relates to the telephony infrastructure.
- Proven experience of the ability to leverage tools and techniques available to diagnose telecommunication problems.
- Expert knowledge with Avaya server platforms.
- Expert knowledge with Avaya G350, G700, G450 and G650 gateways, commands and components.
- Must work well independently as well as with co-workers and be more than willing to provide suggestions / recommendations as needed
Soft Skills Needed
- Strong analytical, troubleshooting and problem solving skills. Excellent interpersonal and communication skills (technical and non-technical)
Source : Georgia IT Inc.