Telephone Agent I from System One

Job Title: Telephone Agent I

Pay: $21/hr.
Location: Iselin, NJ (on-site)
Hours: need someone with flexible schedule between 1st and 2nd shift
Duration: Temp to perm 

Position Summary:
Under close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank. Agent will need to reach individual service goals and minimum sales goals. Incumbent is expected to handle routine and basic duties of the job.


Major Job Responsibilities:

• Independently responds to customer inquiries regarding all loans and deposit accounts ensuring security procedures are not breached. Resolves customer concerns and distributes all relevant data gained from call center contacts to appropriate departments by using email and queues.
• Independently responds to customer inquiries regarding the Bank's online banking, bill pay services and ATM and debit card services, including reviewing transactions, identifying merchants, resetting pins and passwords, Regulation E inquiries and general research of paid items. Ensures security procedures are not breached and all relevant information gained from call center contact to appropriate departments by using email and queues.
• Reaches or exceeds individual’s sales goals.
• Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time.
• Processes and prepares for mailing loan by phone applications and regulatory documentation. Coordinates loan closings with clients and branch management.
• Stays abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction.
• Performs other related duties.

• Good interpersonal and verbal communication skills.
• Ability to read and interpret scripts, safety rules operating and maintenance instructions and procedure manuals.
• Ability to listen and communicate effectively on the phone.
• Ability to sell and/or make appointments and/or obtain qualified leads by telephone.
• Basic knowledge of keyboard and PC skills.
• Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
• Ability to work scheduled hours.
• Bilingual in Spanish

Education:
High school diploma or GED required.

Work Experience:
Minimum 2 years’ experience commensurate with job function.

#M1