Telehealth Clinic Front Desk Coordinator and Patient Support - Bilingual English/ Spanish - Nirvana Healthcare Management Services

Job Summary:

We are seeking a friendly and efficient Front Desk Receptionist/Coordinator to be the face of our virtual clinic. While our patients connect with medical professionals through telehealth technology, you will provide crucial in-person support. You will be responsible for creating a welcoming and organized environment, ensuring a seamless check-out process for patients concluding their televisits. This involves scheduling appointments, scanning all related documents, responding to patient questions, and providing excellent customer service. The ideal candidate will have effective communication and interpersonal skills, excellent attention to detail, and the ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities:

· Patient Support:

• Greet patients warmly and professionally via tele platform.
• Assist patients with the check-in process, ensuring they have completed any necessary paperwork and are comfortable with the technology.
• Provide technical support and troubleshooting assistance with the telemedicine platform as needed.
• Manage patient flow and ensure a smooth transition to their telehealth appointments.

· Check-Out and Administrative Support:

• Schedule follow-up appointments (televisits or in-person as needed) and confirm future appointments in accordance with departmental guidelines
• Provide patients with clear and concise instructions regarding follow up appointments and necessary referrals and provider's orders.
• Smartly schedules diagnostic tests in accordance with appropriate workflow system.
• Communicates promptly and clearly all problems, concerns, and issues to the Office Supervisor or Director.
• Answer basic patient questions and direct them to appropriate resources or staff members for further assistance.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Assist with other front desk tasks as needed, such no shows/missed appointments, late connections, letters.
• Maintain a clean and organized reception area.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office setting required, particularly with patient check-out procedures.
• Strong customer service and communication skills, both verbal and written.
• Proficient in basic computer skills and electronic health record (EHR) systems.
• Comfortable with technology and able to assist patients with basic troubleshooting of tablets or telehealth equipment.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Knowledge of medical terminology and billing practices is a plus.
• Bilingual Spanish/ English Speaking

Job Type: Full-time

Pay: From $20 per hour

Expected hours: 37.5 - 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person