Telecommunications Technician – Electronic Security Systems Support - ActioNet, Inc

ActioNet has an immediate opportunity for a Telecommunications Technician – Electronic Security Systems Support in Newport, RI . This will require a Top-Secret Clearance.
ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Target Start Date: Q1 2025

Primary Responsibilities:
• Responsible for all Electronic Security Systems (ESS) residing on client networks.
• Technologies supported include LENEL, Bosch, Milestone, Alertus, InformaCast, and Mass Notification systems.
• Maintain FICAM HSPD-12 compliance.

Required Job Experience:
• Support LENEL, Bosch, Milestone, Alertus, InformaCast, and Mass Notification platforms.
• Maintain FICAM HSPD-12 and FIPS 140-2 compliance.
• Provide onsite technical design, build, install, configure, maintain, and operate ESS.
• Work alongside and support employees who administer and operate ESS.
• System design, review, installation, programming, updating firmware and software, troubleshooting, service, maintenance, and repair of ESS.
• Manage and log work using a ticketing system.
• Adhere to Service Level Agreements based on impact and location.
• Three years of experience in the low voltage / CCTV / security industry.
• In-depth background in security technology and integration.
• Technical and analytical comprehension of electronic security industry terms and features.
• Ability to read blueprints, architectural, mechanical, and electrical documents.
• Proficient in the use of basic hand tools, electrical meters, and relay theory.
• Strong customer service skills to anticipate and meet the needs of customers.
• Ability to understand technical explanations and effectively convey updates to internal and external audiences.
• Maintain certifications, licenses, and registrations in accordance with laws and regulations.
• Excellent troubleshooting, diagnostic, planning, and organizational skills in handling multiple projects.
• Strong verbal, written, and interpersonal communication skills.
• Self-motivated, able to work independently, as part of a team, and under pressure to meet deadlines.
• Maintain continuous accountability of supplies, equipment, inventories, and status reports.
• Fully document work procedures.
• Positive customer orientation and ability to think logically and act decisively in critical situations.

Certifications (Required/Preferred):
• LENEL and/or Bosch certified technician and CORE certifications are required.
• Lenel S2 OnGuard and Milestone certified preferred.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********