Telecommunications Technician III - Abacus Technology

Abacus Technology is seeking a Telecommunications Technician to install, remove, and relocate common telephone systems equipment in support of the Arnold Engineering Development Complex (AEDC) at Arnold AFB.  This is a full-time, represented position.

• Provide services and solutions to incorporate Computer Systems Control (Tech Control) including Circuit Management, Circuit Management Office, and Telecommunications Manager. 
• Provide, support, and maintain multimedia services, intrusion detection, antenna operations, and telephony infrastructure to include telephone customer support. 
• Ensure compliance with JITC standards and certification. 
• Perform all administrative and O&M functions and routines required for the telephone switching equipment, voice mail, Telephone Management System (TMS), and ancillary equipment installed within the Central Office. 
• Provide telecommunications maintenance support that includes OEM vendor support. 
• Provide customer service and administrative support for the telecommunications functional area. 
• Perform all telephone system administration, operations, maintenance and service. 
• Ensure all required critical and spare parts are identified for purchase and on-hand within e-Official records on a continuing basis or as required by the COR. 
• Provide spare part status reports to the COR upon request. 
• Enter all maintenance actions and circuit configuration records in a Government-provided tracking system. 
• Provide customer support in placing overseas telephone calls, Defense Switch Network and local commercial calls, and provide personnel locator service, commercial information services, customer support, conference calls, and emergency calls. 
• Publish in electronic format an installation telephone directory for posting on the installation intranet and extranet sites. 
• Prepare Telecommunications Service Requests for interstate and long-distance services. 
• Maintain all long-haul telecommunications circuit folders. 
• Maintain the Base Communications Service Authorization. 
• Maintain, install, de-install, remove, and move all instruments, service lines, LAN, and WAN service.  
• Provide support and interface with DISA for circuit management of acquisition, maintenance, and sustainment of long-haul communication circuits. 
• Utilize the TMS to maintain telephone and circuit information. 
• Receive service requests from customers, coordinate requests with the telephone COR, and provide requests to vendors for processing.  
• Correct and clear all trouble/service calls and including: all communication lines, trunk cabling and switching systems contained in the Central Office, and include remote switching units.  
• Perform diagnostics and restoration of all switches. 
• Interface with vendors, other service providers, and other agencies as needed.

3+ years experience in switch, inside plant, and outside plant support.  Associates degree in a related field.  Must be Security+ CE certified.  Must be BICSI – Installer Fiber or Copper certified.  Experience in the installation and support of the Avaya CS1000M switch and associated equipment.  Experience supporting Voice over Internet Protocol (VoIP) phones.  Installation of telephone systems equipment and cabling plant.  Experienced in installation and test of CAT 3/5/5e/6, ISP/OSP fiber option cabling, Voice over Internet Protocol (VoIP) data administration, remote alarm systems.  Knowledge of DC power systems, Occupational Safety and Health Administration (OSHA) standards, established safety and quality practices.  Able to perform cabling, ironwork, wiring, basic splicing functions, cable and lead verification, use basic method of procedure for job species and drawings; ability to test and turn up various communications equipment.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled