Telecommunications Specialist - TekSynap

RESPONSIBILITIES

Telecommunications Specialist will be required to work independently to:

• Perform daily telecom operations such as moves, adds, changes, daily maintenance, repair, new installations, testing, and attend meetings to maintain the highest level of voice communications.
• Participate in ongoing phone moves to include installation of phone lines, work with Voice Services and Network personnel to resolve discrepancies and ensure operation of ISDN, Analog or VoIP (Voice over Internet Protocol) endpoints/phones.
• Investigate, troubleshoot and resolve all types of telephone hardware and software problems (e.g. no dial tone, static, misdirected/redirected calls etc).
• Install ISDN, analog and VoIP conference phones and peripheral equipment on an as needed basis.
• Install, maintain, troubleshoot, and document a wide variety of telecommunications circuits to include
  • Transport connections; SDH, SONET, WDM, OTN, MPLS, PDH, DSL, fiber, and ordinary copper cables.
  • Ethernet connections; Ethernet over microwave/MPLS/SDH/SONET, GPON, and carrier.
  • Data connections; MPLS, IP, DCN, ATM and frame relays data connections. Voice connections.
  • Customer voice connections, signal links, voice routes, voice core and access links, voice links to Public Address system (PA) systems used for Mass Notifications, and voice interconnects to other Telecommunications Providers.
  • Video circuits to include Cable Television (CATV) from providers, Closed Circuit Television (CCTV), Video Teleconferencing (VTC), High Definition (HD), composite, component, and other video signal formats.
• Delivery of IT and telecom equipment to various customers throughout your designated location.
• Removal of endpoint or other IT equipment from customer to warehouse.
• Configuring/modifying/troubleshooting/deleting of
  • VoIP hard phones.
  • Softphone application installed on customers computer
  • Extension Mobility profiles
  • Voicemail profiles
  • Phone numbers, speed dials, line behavior (i.e. ring behavior) for any phone connected to the Cisco Unified Communications Manager or utilizing the Cisco Prime Provisioning Collaboration Tool, UNIMAX Help One, and CAIRS (Configuration Accounting Information Retrieval System) to perform such tasks.
• Providing inventory support and updates on any asset status changes to the Information Technology Asset Management System (ITAMS) team, as required.
• VoIP device changes shall be made to the Telephone Management Systems (TMS) or local database as needed
• Monitor and work to resolve Enterprise Voice Services tickets in the DLA J6 ITSM (Information Technology Service Management) ticketing system (ServiceNow).
• Directing technical work on projects
• Prepare and deliver briefings and/or presentations
• Assist in the development of project plans
•  

REQUIRED QUALIFICATIONS

• 7 years of progressive IT experience including at least 5 projects; 1 project must have occurred within last 3 years.
• Must possess Secret Clearance IT-II sensitivity 
• Valid driver’s license and insurance throughout their coverage area and on installation

We are seeking a Telecommunications Specialist to join our team supporting the Defense Logistics Agency in Richmond, VA

This position will provide daily Telecommunications Installation Support for the Defense Logistics Agency (DLA).  This includes operating, maintaining, and integrating state of the art technology in direct support of mission critical services.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Richmond, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret Clearance required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.