Telecommunications Specialist - Bowhead / UIC Technical Services

TELECOMMUNICATIONS SPECIALSIT (OSD):

Bowhead seeks a Telecommunications Specialist to support the Office of the Secretary of Defense (OSD), Joint Test and Evaluation (JTE&E), Joint Program Office (JPO) supporting Joint/Joint Agency, Combatant Command, and Service joint tests and quick reaction tests.

• Receiving VTC system reservation requirements from authorized officials and organizations.
• Plan, coordinate, and schedule conferences for a Department of the Army Schedule D VTC facility, two multi-user VTC enterprise facilities, and all desktop computer VTC devices in the headquarters.
• Review and evaluate requirements and recommend plans for obtaining the desired results or objectives of the VTC conference.
• Provide technical support in connection with VTC operations, applications, and administration to include direct coordination with remote and bridging sites.
• Initiate pre-conference preparations in accordance with customer requirements.
• Test equipment and set up room or computers to accommodate special user needs.
• Establish calls with the network operations center and/or remote stations.
• Attend VTCs in a multi-user facility to operate microphones, cameras, media projectors, and external applications.
• Review, develop, and interpret policies and procedures for the video presentation of materials, video production methods, and protocols.
• Operate the VTCs in compliance with appropriate policies, procedures, regulations, and security guidance.
• IT customer service to DoD end-users, maintaining Windows servers/workstations, and ensuring compliance with DISA STIGs.
• Load and configure Microsoft Windows workstations and servers to comply with DISA’s regulations.
• Apply STIGs to the workstations and devices according to DISA’s guidelines.
• Safeguarding and accounting for COMSEC materials and maintaining a JWICS network.
• Maintain and troubleshoot T1 and T3 communications lines and equipment.
• Serve as a Trusted Agent and/or personal identification number (PIN) control representative for SIPRNET and alternate tokens.
• Providing data management techniques and processes, including data collection, data validation, and data storage.
• Working with database structures and database requirements.
• Assisting project Database Managers in the development of Data Management Analysis Plans.
• Identifying automated data collection processes and systems services.
• Assisting in collection and analysis of data identified in the Integrated Data Requirements List and Test Data Requirements Matrix as directed by the project director, test analysis and reports.
• Developing, maintaining, and controlling the test data, test incident reporting, and test products database.
• Managing data certification, validation, and analysis.
• Providing Information Technology customer service to DoD end‐users.
• Providing local help desk support to Joint Service Provider users for applications, connectivity, and printer troubleshooting.
• Providing in-house Audio-Visual System support, to include setup of presentations from external sources.

• Ten (10+) years’ of experience required.
• Bachelor’s degree in relevant field required
• Proficient in Excel, Word, and Power Point.
• Demonstrated excellent written and verbal communication skills.
• Demonstrated strong attention to detail.
• Demonstrated skills in prioritization and multi-tasking.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Top Secret/SCI level.  US Citizenship is a requirement for Top Secret clearance at this location.

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