Telecommunications Officer (911 Dispatcher) - Vanderbilt University

Vanderbilt University Public Safety Department is hiring Public Safety Telecommunications Officers (911 Dispatcher). These are full-time positions for 3rd shift. Applicants must be able to work nights/weekends/holidays to ensure that adequate staffing can be maintained.



There is occasional overtime required for this position. The compensation for this role is $21.00/hr and eligible for shift differential up to an additional $1.75 per hour, dependent on which shift you work.



The shift for this position is 9:45 p.m. - 7:45 a.m.



About the Work Unit:

Vanderbilt University Public Safety comes under the charge of the Office of the Sr. Associate Vice Chancellor / Chief of Police for the Division of Administration. The Public Safety Department includes a staff over 300 people. The department is organized into four Divisions: Administration, Operations, General Services and Emergency Management. The Department employs commissioned officers, non-academy trained officers for security-related functions, and administrative personnel.





Duties and Responsibilities



Calls for Service





+ Perform a full range of radio, telephone, and data entry operational duties in a 24-hour facility.



+ Receive and record incoming radio and telephone calls for assistance or general information.



+ Obtains information from callers and officers (nature of call, location and extent of emergency).



+ Dispatch necessary personnel and equipment to the scene and makes proper notifications within the department or other Vanderbilt departments per policy.



+ Monitor activities of officers and determine availability for assignments; distribute assignments according to established procedure.





Support Services





+ Monitor and relay information on Vanderbilt Police radio system, mutual aid talk-group, Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.



+ Process and prioritize incoming calls for police, fire and EMS assistance.



+ Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records, such as files and information systems through the use of computer-aided dispatch software system.



+ Operate a variety of advanced communications equipment including radio consoles, multi-line telephone system, fax/printers and specialized computer systems, i.e., CAD, WeatherData, Silent Knight, etc.)



+ Operate computer inquiry terminal to obtain information on persons, vehicles registration, driving records and warrants through related databases to provide pertinent data. (NCIC/TCIC/TIES, Metro, Traffic and Parking files, VU card office, and other resources as needed.)



+ Maintain a current accurate file of protective orders that are associated with Vanderbilt employees, students and patients, criminal history inquiry log, field interview reports, long distance phone log and campus events information.



+ Ensure all communication equipment is functioning properly and communicates problem issues to appropriate authority.



+ Generate and distribute automated reports (equipment list, communications passover, campus siren testing and alarm reports, etc.).



+ Monitor fire and security alarms systems, and coordinate and direct appropriate response.



+ Make emergency notifications of departmental and campus administration per departmental policy or as directed.



+ Monitor and activate the severe weather warning system; campus wide siren warning system.



+ Perform clerical functions as needed.









Qualifications





+ High school diploma or GED is required.



+ Possession of a valid drivers license is required.



+ Knowledge of the principles and practices of modern police administration and police methods is necessary.



+ Strong organizational, interpersonal, communication, and presentation skills is necessary.





Physical Requirements:



Telecommunications Officers must be able to:





+ Requires moderate physical effort in sitting position for long periods of time.



+ Meet written departmental standards on appearance/grooming



+ Pass a thorough background investigation



+ Pass a drug test; medical examination; vision and hearing test;



+ Pass a Psychological Evaluation.



+ Must obtain immunizations and medical tests as required by departmental standards.





Working Environment:





+ Required to work nights/weekends/holidays



+ Environment is stressful requiring ability to multi-task while being isolated from fellow workers.



+ Cannot leave work area without relief from a supervisor.









Commitment to Equity, Diversity, and Inclusion



At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.



Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.



Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.