Telecommunications Customer Service Associate at Peak Performance Group, Inc.

Are you looking to make a long-lasting impact on the business you work with? Looking for a clear path for advancement? Want to be developed along the way? Good with people?

DESCRIPTION:

We are looking for a passionate Telecommunications Customer Service Associate who will partner with and ensure the long-term success of our customers. You will be responsible for developing relationships within your assigned territory, connecting with key decision-makers. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

RESPONSIBILITIES:

• Execute day to day sales, marketing, customer service, and campaign management

• Excel in our management training program beginning at the Entry Level to Senior Management

• Manage the implementation and delivery of a key client’s activity, maximizing performance, return on investment, and identifying the opportunity to expand

• Own all problem solving, troubleshooting, client campaign requests, media planning, and key implementations

• Build client relationships through service excellence and balance their campaign needs with your proactive approach

• Get your hands dirty with team building, growth, and expansion efforts