Telecom - Voice/Telephone Systems Trainer from Quadrant Inc
Arlington, VA
About the Job
Job ID: 24-02430
Voice/Telephone Systems Trainer
Arlington, VA
MUST:
Must have an interim secret clearance or higher
Experienced Voice/Telephone Systems Trainer
5+ years of experience and working knowledge of voice systems engineering, standard installation practices, operations and maintenance procedures
Must have experience delivering classroom instruction in an adult environment is a must. Instructors must be dynamic while on podium
Background and working knowledge of voice and data systems engineering, standard installation, operation and maintenance procedures are required
Understanding of telephone and networking terminology, and industry standards
Experience in teaching voice and/or data networking
Experience Programming and maintaining Avaya family of switches including CS1000E Call Server
Experience Programming and maintaining voice mail systems such as Call Pilot, or Cisco Unity Connection
Experience Programming and maintaining advanced Avaya, Call Pilot, or Cisco Unity Connection
Creation and/or delivery of online digital content
Identifying and resolving QOS, routing, and real time communications problems
Must have Cisco Certified Network Associate (CCNA) level certification
Experience in teaching voice and/or data networking is desired
Background and working knowledge of Call Detail Recording for Avaya/Meridian Systems. Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBil is preferred
Curriculum design
Creation and/or delivery of online digital content
DUTIES:
Teach courses as assigned
Responsible for the classroom, which includes setting up computers, virtual labs, and instruction material
Prepare student evaluations to include performance and learning deficiencies
Conduct student counseling and recommend corrective action to ensure acceptable student performance
Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies
Must have experience as an instructor in adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction
Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations
Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.
Update curriculums and courseware for courses as required to meet industry and DOS standards
Design and participate in workshops, seminars, and review sessions
Assist in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material
Design classroom seminars and workshops to meet the needs of specialized users as needed
Provide one-on-one tutoring and review sessions from time-to-time to augment classroom and online training
During the performance of the contract, the contractor will be required to provide professional and technical experience as described above
Must be able to travel to domestic and overseas locations to conduct training
Must work with other instructors to physically install/configure new equipment for the classroom training environment, including the replacement of failed electronics that provide the training platforms for students
Must adhere to established SAIT policies, processes, and procedures
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Voice/Telephone Systems Trainer
Arlington, VA
MUST:
Must have an interim secret clearance or higher
Experienced Voice/Telephone Systems Trainer
5+ years of experience and working knowledge of voice systems engineering, standard installation practices, operations and maintenance procedures
Must have experience delivering classroom instruction in an adult environment is a must. Instructors must be dynamic while on podium
Background and working knowledge of voice and data systems engineering, standard installation, operation and maintenance procedures are required
Understanding of telephone and networking terminology, and industry standards
Experience in teaching voice and/or data networking
Experience Programming and maintaining Avaya family of switches including CS1000E Call Server
Experience Programming and maintaining voice mail systems such as Call Pilot, or Cisco Unity Connection
Experience Programming and maintaining advanced Avaya, Call Pilot, or Cisco Unity Connection
Creation and/or delivery of online digital content
Identifying and resolving QOS, routing, and real time communications problems
Must have Cisco Certified Network Associate (CCNA) level certification
Experience in teaching voice and/or data networking is desired
Background and working knowledge of Call Detail Recording for Avaya/Meridian Systems. Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBil is preferred
Curriculum design
Creation and/or delivery of online digital content
DUTIES:
Teach courses as assigned
Responsible for the classroom, which includes setting up computers, virtual labs, and instruction material
Prepare student evaluations to include performance and learning deficiencies
Conduct student counseling and recommend corrective action to ensure acceptable student performance
Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies
Must have experience as an instructor in adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction
Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations
Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.
Update curriculums and courseware for courses as required to meet industry and DOS standards
Design and participate in workshops, seminars, and review sessions
Assist in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material
Design classroom seminars and workshops to meet the needs of specialized users as needed
Provide one-on-one tutoring and review sessions from time-to-time to augment classroom and online training
During the performance of the contract, the contractor will be required to provide professional and technical experience as described above
Must be able to travel to domestic and overseas locations to conduct training
Must work with other instructors to physically install/configure new equipment for the classroom training environment, including the replacement of failed electronics that provide the training platforms for students
Must adhere to established SAIT policies, processes, and procedures