Telecom Technician at Idexcel

Job Title: Telecom Support Specialist;
Location: Washington DC, 20024;
Duration: 3+ Months

Job Description

To perform this function, contract resources are required with appropriate skills and experience to support the technical and workload volume demands resulting from the US Postal Enterprise Computing Support needs and support requirements.

A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.

Telecom Support II

Areas of support include:

• Telecom and Network Services
• Executive Leadership Support (White Glove service)
• Note: Must be available to work onsite at client facility in Washington, DC. No remote work post COVID-19 abatement.

Required Skills:

• A minimum of 2 - 5 years experience in system engineering, software development, or related field
• Support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, switches wireless controllers, light weight access points (LWAP).
• Perform remote monitoring and management of system alerts and notifications.
• Monitor system for trouble areas and proactively resolve and document root cause.
• Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
• Make use of enterprise monitoring tools (Solar Winds and Splunk).
• Function as a point of escalation for operational entities regarding regular or complex issues
• Work on daily service tickets while engaged on moves/set-ups.
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
• Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).

Preferred skills:

• A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred. Otherwise, applicant must have one or more of the following industry certifications - CCENT CWNA, CWSP.
• Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.
• Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)
• Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
• Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
• Experience with incident management tools such as Remedy and/or Service Now

Preference will go to those that have:

• CCNA
• 1+ years in a telecom environment
• 1+ years supporting Cisco and/or Aruba monitoring platforms

Additional Provisions

• Pass both a client mandated clearance process to include drug screening, criminal history, and credit checks.
• Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
• Once candidates resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
• All candidates must be a US Citizen, or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• All overtime must be pre-approved in writing by the client manager or his/her designated representative.
• Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
• The enforced dress code is business casual.

About IDEXCEL, INC

IDEXCEL is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

IDEXCEL, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.