Telecom Support Specialist - eTeam Inc.
Nashville, TN
About the Job
PURPOSE
A Telecom Support Specialist focuses their time on administrative and technical support. This individual will provide end-user support for smartphones, tablets, or hotspot devices. This support includes but is not limited to software, how-to, apps, services related to the use of mobile technology, inventory management, and data entry.
A Telecom Support Specialist focuses their time on admin istrative and technical support. This individual will provide end-user support for smartphones, tablets , or hotspot devices . This support includes but is not limited to software, how-to, apps, services related to the use of mobile technology , and data entry .
For Administration Duties: Maintain the mobile devices retrieval system , equipment tracking, retrieval, analyzing inventory , and maintaining and developing protocols for loss mitigation under minimal supervision.
For Technical Support Duties: performs a variety of work supporting employees at all levels of the organization in their use of mobile devices (smartphones, tablets, and hotspot devices) , including provisioning, troubleshooting, diagnosing , and resolving problems with VPN software, multi-factor authentication (MFA), the use of WiFi networks, broadband data services, and mobile applications.
A Telecom Support Specialist focuses their time on administrative and technical support. This individual will provide end-user support for smartphones, tablets, or hotspot devices. This support includes but is not limited to software, how-to, apps, services related to the use of mobile technology, inventory management, and data entry.
- Years of Experience 2 3+ years
- Experience with Microsoft Suite (Excel, Teams, Outlook, PowerBI)
- Experience in supporting mobile devices, tablets, hotspot cards, etc.
- Experience in inventory or asset management, a plus.
General Summary |
For Administration Duties: Maintain the mobile devices retrieval system , equipment tracking, retrieval, analyzing inventory , and maintaining and developing protocols for loss mitigation under minimal supervision.
For Technical Support Duties: performs a variety of work supporting employees at all levels of the organization in their use of mobile devices (smartphones, tablets, and hotspot devices) , including provisioning, troubleshooting, diagnosing , and resolving problems with VPN software, multi-factor authentication (MFA), the use of WiFi networks, broadband data services, and mobile applications.
Duties & Responsibilities | |
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60% |
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30% |
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10% |
Knowledge, Skills and Abilities (KSAs): |
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Work Experience &/or Education: |
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Source : eTeam Inc.