Telecom Operations Manager - Prime Healthcare Management Inc

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf 

Coordinates and performs all offshore project manager functions for CPE Telecom projects including executing service moves, adds, changes, disconnections. Performs processing of all telecom billing and invoicing for Voice services. Coordinates the telecom processes including service moves, adds, changes, and disconnects for customer premises equipment projects, carrier conversions, system procurement and help desk functions. Monitor PBX system performance to assure dependable and uninterrupted operation of telephone communications. Assists in the translating of user needs for communications into better business solutions. Coordinates with other departments to understand and meet their telecommunication needs. Performs correction of PBX alarm conditions identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units determines which backup components should be maintained in stock. Assist’s in developing implementation plans to upgrade communications systems. Assists in budgetary solutions and requirements for equipment replacement. Assists in emergency plans to deal with catastrophic events. Installs specific hardware and software for PBX. Setup and relocation of existing user accounts i.e. voicemail and telephone extensions. Performs all preventive maintenance and minor equipment repairs. Maintains strong, productive relationships with all service providers.

Required qualifications:

1. Bachelor’s or equivalent 7 years’ experience with some college coursework in telecommunications and managing offshore teams.
2. Technical training in the telecommunications field for network design and management.
3. Must have Strong Knowledge of design and hands-on ability to assist the architecture and administration, maintenance, and provision of Avaya PBX system (s87xx and LSP’s) and associated gateways.
4. Hands-on experience working with enterprise-level contract center solutions including PBX/ACD call routing and workflow management.
5. Hands-on experience in scoping, planning, analysis, technical design, development, implementation, evaluations and /or support of new and existing PBX.
6. Advance troubleshooting and administration skills on Avaya S87xx and LSP series PBX’s and Session Manager and associated peripherals to include CLAN, IPMEDPRO and IPSI boards as well as all carrier services (DS1, DS3, MPLS etc.) and media gateways G450, G430
7. Strong telecom security knowledge to prevent toll fraud and infrastructure breaches.
8. Independently works to accomplish general tasks and projects with little direct supervision.
9. Willing to travel to multiple locations on as as-needed basis.

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.  Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary.  A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $110,801.60 to $198,016 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.