Telecom Engineer from INSPYR Solutions
Vacaville, CA 95688
About the Job
Title: Telecome Engineer
Location: Vacaville, CA - Must be local
Duration: 12 months+
Compensation: $65/hr - $70/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Client: State Compensation Insurance Fund
Location: Vacaville, CA 95688
Duration: 12 months+
ABOUT THE ROLE:
Our Client’s IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California. The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, the supplier will lead/assist with the migration and administration of current Telephony Solution.
SUMMARY OF THE ROLE:
The consultant will assist in meeting the high demand, provide support and maintenance, as well as developing new features to meet business and IT needs. Provide expert support, implementation, and administration for the implementation of a Five 9 contact center solution.
TASKS:
MUST HAVE REQUIREMENTS:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Vacaville, CA - Must be local
Duration: 12 months+
Compensation: $65/hr - $70/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Client: State Compensation Insurance Fund
Location: Vacaville, CA 95688
Duration: 12 months+
ABOUT THE ROLE:
Our Client’s IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California. The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, the supplier will lead/assist with the migration and administration of current Telephony Solution.
SUMMARY OF THE ROLE:
The consultant will assist in meeting the high demand, provide support and maintenance, as well as developing new features to meet business and IT needs. Provide expert support, implementation, and administration for the implementation of a Five 9 contact center solution.
TASKS:
- Lead/Assist with the migration of Avaya Telephony to MSTeams Telephony solution.
- Expert with Avaya & MSTeams Telephony, implementations, and administration
- Expert with supporting remote telecom services to a remote work force.
- Experienced with Contact Center operations and administration.
- Experienced with IVR call flows and call routing.
- Adept and/or proficient with Networking (Routing, Firewall, etc.)
- Work with other Telecom engineers to design and implement well-integrated products.
- Define and evolve the architecture of Telecom services.
- Expert in all technical aspects of Telecom services (Avaya, UCaaS, CCaaS,MSTeams, Five9, RightFax, EtherFax)
- Evaluate and recommend appropriate technologies based on product needs and industry trends.
- Develop creative solutions and write technical design & architecture documents.
- Provide work estimates for proposed projects.
- Cross-train Telecom staff on product features that are implemented.
- Constantly look for better processes for projecting and improving project profitability
- Lead or assist in the implementation of any Telecom migrations.
- Develop and execute unit tests for product components.
- Establish architectural standards and best practices.
- Work closely with management to determine feasibility of product features.
- Work closely with IT Teams to determine the best approach on a technical standpoint.
- Establish standards and perform project and change reviews and provide feedback.
- Promote high quality, scalability, and timely completion of projects.
- Project Management Experience.
MUST HAVE REQUIREMENTS:
- MSTeams and MSTeams Telephony migration
- Five9 Contact Center
- Proficient networking experience
- Project Management.
- OPTIONAL: AVAYA Telephony.
- BS or MS in Computer Science or equivalent degree
- 8+ years of Telecom experience
- 3+ years of proven technical lead and CCaas experience
- 3 + years of proven technical lead and UCaas experience.
- Proficiency in Five 9 support, Avaya & MSTeams Telephony, administration, migration
- 2 + years of proven experience with administering contact center services
- Adept and/or proficient in Networking.
- Proficient in Telecom operations, administration, and support.
- Working knowledge of Windows
- Strong communication and writing skills.
- Should be able to write reports using various reports generation tools and languages.
- Expert knowledge of Server patching (Window and Linux)
- Prior experience in the insurance industry is a plus.
- Five 9, Avaya, MSTeams certifications desirable.
- Strong analytical skills with the ability to analyze information, identify and formulate solutions to problems.
- Provide more in-depth analysis with a high-level view of goals and end deliverables.
- Complete work within a reasonable time frame under the supervision of a manager or team lead.
- Plan and manage all aspects of the support function.
- Extensive knowledge of and proven experience with data processing systems, and methods of developing, testing, and moving solutions to implementation.
- Strong knowledge of project management practices and ability to document processes and procedures as needed.
- Work collaboratively with other support team members and independently on assigned tasks and deliverables with minimum supervision.
- Communicate effectively with users at all levels, from data entry technicians up to senior management, verbally and in writing.
- Self-motivated, working closely and actively communicating with team members to accomplish time critical tasks and deliverables.
- Ask questions and share information gained with other support team members, recording, and documenting this knowledge.
- Elicit and gather user requirements and/or problem description information and record this information accurately.
- Convey and explain complex problems and solutions in an understandable language to both technical and non-technical people.
- Present technical solutions to management and decision makers
- Follow the lead of others on assigned projects as well as take the lead when deemed appropriate.
- Think creatively and critically, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources.
- Take responsibility for the integrity of the solution.
- Act with integrity.
- Use sound judgement.
- Commitment to quality
- Demonstrate adaptability.
- Innovate
- Think strategically.
- Communicate effectively and influence others.
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- …and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.