Telecom Engineer - Red Knight Solutions, LLC

Job Title: Telecom Engineer
Department: Information Technology
Location: [Mesquite ISD], [Mesquite, TX]
Reports To: IT Director or Telecom Manager

Rate: $35/hr

Job Summary:
The Telecom Engineer is responsible for overseeing, maintaining, and enhancing the school district's telecommunications systems, with a focus on VOIP technologies, Avaya systems, and 911 infrastructure. This position ensures that all communication systems are reliable, efficient, and aligned with the district's operational needs, supporting both daily educational activities and emergency response protocols.

Key Responsibilities:

• VOIP Systems Management:
  • Administer, configure, and maintain the district's VOIP phone systems.
  • Provide troubleshooting and resolution for VOIP-related issues, ensuring minimal downtime for staff and faculty.
  • Collaborate with network teams to ensure seamless integration between VOIP systems and network infrastructure.
  • Monitor VOIP call quality and system performance, making adjustments as necessary.
• Avaya Systems:
  • Maintain and troubleshoot Avaya telephony systems, including hardware and software components.
  • Configure new Avaya devices (phones, call centers, etc.) and ensure they are properly integrated into the system.
  • Manage user accounts, call routing, voicemail systems, and other Avaya features.
  • Ensure the Avaya system meets the communication needs of the district, including scalability for future needs.
• 911 Infrastructure:
  • Oversee the 911 emergency communication system, ensuring proper routing and functionality for emergency calls within the district.
  • Work with local authorities and service providers to maintain compliance with all relevant 911 regulations and standards.
  • Perform regular testing and maintenance to ensure reliable 911 services are always available, and resolve issues promptly when they arise.
• Telecom Infrastructure Management:
  • Maintain and upgrade telecom infrastructure, including wiring, switches, and equipment across district buildings.
  • Ensure all hardware is up to date and functioning properly, including patch panels, routers, and physical lines.
  • Work with contractors and vendors to implement new infrastructure projects or repairs.
• System Monitoring & Troubleshooting:
  • Proactively monitor telecom systems for potential issues and performance bottlenecks.
  • Troubleshoot and resolve telecom-related issues in a timely manner, including phone systems, network connectivity, and emergency communication systems.
  • Provide technical support to district staff for telecom-related inquiries and problems.
• Documentation & Reporting:
  • Maintain accurate records of telecom systems, including configurations, maintenance schedules, and service tickets.
  • Provide regular reports on telecom system performance, issues, and upgrades to district leadership.
  • Document processes and procedures for internal use and training purposes.

Skills & Qualifications:

• Experience:
  • Proven experience working with VOIP systems, including system configuration, troubleshooting, and maintenance.
  • Hands-on experience with Avaya telephony systems, including installation, administration, and support.
  • Knowledge of 911 emergency call routing systems and infrastructure, including compliance with local and federal regulations.
  • Strong background in maintaining and upgrading telecom infrastructure.
• Technical Skills:
  • Strong understanding of telecom technologies, including VOIP, Avaya, and 911 systems.
  • Familiarity with telecom network infrastructure, including data cabling, routers, switches, and security protocols.
  • Ability to work with network teams to ensure telecom systems are integrated into the overall IT infrastructure.
  • Ability to troubleshoot and resolve telecom hardware and software issues efficiently.
• Certifications (Preferred):
  • Avaya Certified (or equivalent telephony certifications).
  • Certifications in networking or telecommunications, such as CompTIA Network, Cisco CCNA, etc.
  • 911-related training or certifications.
• Communication Skills:
  • Excellent communication skills, both written and verbal, to work with district staff, leadership, and vendors.
  • Ability to explain complex technical issues to non-technical staff in an understandable way.

Education:

• Bachelor’s degree in Information Technology, Telecommunications, or related field preferred, or equivalent practical experience.

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