Telecom engineer -Greenbelt, MD - Georgia IT Inc.
Greenbelt, MD
About the Job
Telecom Engineer
Greenbelt, MD
8+ Months Contract
US Citizen, Green Card & H1B Acceptable.
Role Description:
The Telecom engineer will report to VOIP Engineer and support VOIP deployment in a multi-site environment.
Responsibilities:
• Assist in the design and support of the VoIP infrastructure for a multi-site LAN/WAN environment
• Assist in developing technical diagrams and documentation for the solution
• Assist with QoS design, testing, fine-tuning and implementation,
• Provide on-going maintenance and support for the VoIP infrastructure
• Interfaces and leads discussions across cross-functional teams, engaging executive management to ensure consistency in solution development and implementation.
• Perform/Assist with VoIP solution implementation
• Assist in developing VoIP operational/troubleshooting procedures
• Provide first/second level technical troubleshooting support related to VoIP infrastructure
• Assist in developing VoIP users and administrator's guides
• Provide VoIP training to network/wireless/system teams as needed
• Identify and fine tune VoIP performance issues as needed
• Provide technical support to other technical teams of different disciplines as required
• Create and maintain SOPs, and KBAs as needed
• Performs other related duties as assigned
Greenbelt, MD
8+ Months Contract
US Citizen, Green Card & H1B Acceptable.
Role Description:
The Telecom engineer will report to VOIP Engineer and support VOIP deployment in a multi-site environment.
Responsibilities:
• Assist in the design and support of the VoIP infrastructure for a multi-site LAN/WAN environment
• Assist in developing technical diagrams and documentation for the solution
• Assist with QoS design, testing, fine-tuning and implementation,
• Provide on-going maintenance and support for the VoIP infrastructure
• Interfaces and leads discussions across cross-functional teams, engaging executive management to ensure consistency in solution development and implementation.
• Perform/Assist with VoIP solution implementation
• Assist in developing VoIP operational/troubleshooting procedures
• Provide first/second level technical troubleshooting support related to VoIP infrastructure
• Assist in developing VoIP users and administrator's guides
• Provide VoIP training to network/wireless/system teams as needed
• Identify and fine tune VoIP performance issues as needed
• Provide technical support to other technical teams of different disciplines as required
• Create and maintain SOPs, and KBAs as needed
• Performs other related duties as assigned
- Required Skills:
• Experience with VoIP infrastructure design/implementation/support in a multi-site LAN/MAN/WAN environment
• CCNA, CCNP Certifications preferred – voice discipline a plus
• Proficient knowledge of PSTN, VoIP, T1/PRI, MPLS, ATM, ISDN, SIP, H.323 and MCGP and systems inter-connectivity
• Knowledge and experiencing designing/supporting MPLS-based networks, TDM & OCx point-to-point networks preferred
• Knowledge and experience working with protocols TCP/IP, EIGRP, OSPF, BGP, PBR, HSRP, VRRP, GLBP preferred
• Knowledge and experience with VPN, IPSec Encryption, DMVPN preferred
• Knowledge and experience with voice call routing, dialing plan, call recording
• Knowledge and experience with Cisco Call Manager preferred
• Knowledge and experience with Contact Center a plus
• Prior experience working in a multi-team environment preferred
• Knowledge and experience with of Layer 2 & 3 networking technologies and best practice
• Knowledge and experience with data networking and security (firewalls, IPS/IDS, ACLs, wIPS)
• Knowledge of VoIP technologies, design best practices and experience with network troubleshooting procedures
Source : Georgia IT Inc.