Telecom Business Analyst II - University of Rochester

GENERAL PURPOSE: The Sr. Telecom Business Analyst provides the highest quality of voice and data services at the most economical cost, and provides vendor and contract lifecycle management to meet the telecommunications needs of the institution through collaborating with business unit representatives and peers to leverage our vendor Master Service Agreements. Responsibilities include cost modeling and business impact assessment. Performs processes and tasks required to deliver on-time and accurate monthly billing integration feeds to the University’s finance system. Designs, tests and documents advanced queries within the expense management system to provide reliable and accurate financial data for end users, internal budget processes and management reports. Responsible for resolution of billing ticket inquiries related to all University IT services from simple to complex. Manages service queues for most complex issues through resolution. Maintains and manages carrier and other billing information entered by self and team members and completes monthly finance audits to ensure on-time and accurate billing. Monitors the intranet for needed updates and content for existing and new services. Participates in projects required to modernize or update the expense management system, Directory listings application for University Operators, or to incorporate additional functionality working closely with the vendor partner. **JOB DUTIES AND RESPONSIBILITIES:** + Documents current state and future state process and conducts gap analysis for assigned projects. Works with user communities to understand and document business requirements for assigned projects. + Evaluates complex business processes to identify needs, problems and opportunities. Develops strategies to maximize opportunities/value delivery. Engages with business leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value. Writes business cases for future potential projects. Leads estimation and provides input for planning of future work with Project Management Office. + Delivers assigned tasks in alignment with project plans and estimates. Participates in project communications/meetings to promote and communicate project goals, timeframe and high-level changes. + Participates in, and may be asked to lead, design reviews and code/configuration walkthroughs with technical, functional and/or vendor teams. + Participates in, and may be asked to lead, retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities. Shares knowledge, provides cross-training, peer support. + Keeps current with business and strategic goals. Understands other University service providers. Develops and maintains a broad knowledge of University roles, processes, tools and architecture to better understand how the team works together to meet users' needs. Develops a broad knowledge of related industry standards, best practices, regulations, and related technologies. + Participates in, and may be asked to lead, smaller projects/enhancements, delivering tasks in alignment with project plans and estimates. + Works closely with functional and technical testers to prepare test plans, test scenarios and test data to complete testing and business process validation. Other duties as assigned. **QUALIFICATIONS:** **Required:** + Bachelor’s degree in related discipline such as Computer Science, Mathematics, Statistics, Business, Data Science or Engineering + 3 years of relevant experience + or an equivalent combination of education training and/or experience. + Clinical or higher education experience + Experience with telecommunications project management from planning through implementation + ServiceNow, JIRA and/or Project Portfolio Management (PPM) software experience + Excellent leadership, written and verbal communication, presentation, analytical and problem solving skills + Proven track record executing multiple work streams and producing consistent results + Ability to distill technical information into succinct and digestible information for a broad, non-technical audience **Preferred:** + Extensive computer literacy, including Microsoft Office, particularly Excel, Teams and Powerpoint + Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $ 62,200 - $ 93,300 Annually _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Location:** Central Administration **Full/Part Time:** Full-Time **Opening:** Full Time 40 hours Grade 054 University IT / CTS **Schedule:** 8 AM-5 PM