Technology Support Specialist - Briotix Health

Overview

Location:Centennial, ColoradoJob Title:Technology Support SpecialistJob Type:Full-TimeHours:Average of 40 hours per week, hybridShifts:Monday-Friday; 8am-4pmSalary Range:$51,000 - $54,000 annually

Local Benefits:close to Denver, Mountain views, shopping, and great food*wage negotiable based on credentials and experience

Position Overview:

A day in the life of a Technology Support Specialist will include using your technology support knowledge and our training to work closely with our Information Technology (IT) team. This position is responsible for providing direct support in provisioning, management, monitoring of infrastructure and hosted cloud services, including user account provisioning and decommissioning, SharePoint, Microsoft Office 365, Box, Ring Central, laptops, mobile phones and tablet computers for a large organization in a fast-paced environment.

Processes supported by this position will include troubleshooting user issues within cloud applications, PCs, and Mobile devices, processing change requests to address andenhance end user experience.

Company Perks:

• Excellent benefits package including health, dental, & vision
• 401k with generous employer match after the first month of employment
• Professional development reimbursement and specialized training
• Accrued Paid Time Off up to 120 hours in the first year + 7 Company Paid Holidays + 2 Floating Holidays of your choice
• State- and local- sick pay as applicable
• Employee Assistance Program (EAP) and Annual Calm.com subscription
• Work/Life Balance
• Opportunities for professional development and specialized training
• Mentorship programs
• Supportive Leadership Team who dedicates their energy to your success
• DE&I Focus Groups

Core Job Duties:

• Training on-site at our office headquarters in Centennial, CO five days per week; then moving into a hybrid schedule of 2 days in office and 3 days remote per week
• Requirements Gathering
• Use Case Analysis
• Collaboration with Developers and Project Managers
• Application Troubleshooting
• Windows PCs troubleshooting and PC build

Required Qualifications:

• Expertise with Microsoft Office 365 (Excel, Word, Power Point, Visio)
• Excellent communication and problem-solving skills
• Driven to deliver the highest level of support
• Ability to work both independently and as part of a team
• Ability and comfort learning new development concepts and technologies quickly
• High attention to detail and critical thinking is an absolute requirement.
• Self-reliant, strong problem-solving skills, ability to prioritize, and interact with diverse audiences including supporting users with low technical fluency
• Seeks diversity of ideas and practices inclusion in all aspects of the role
• Experience or familiarity working with large data sets

Preferred Qualifications:

• 0-2 years of Job Experience
• Experience with Office 365
• Experience with Remote cloud-based environments, specifically 365, Azure and Intune
• Asset Management for Laptops, Tablets and mobile phones (tagging and tracking)
• Cloud storage Administration experience such as Box
• Experience in Active Directory

About Us:

At Briotix Health, we put our focus in the Industrial and Occupational realm. We consider ourselves life-long-learners and we strive to provide our team members with the education and nurturing they need to be successful while serving our clients.

We recognize that the team members we hire come from all walks of life. We believe that people from underrepresented backgrounds not only help us to be stronger, but also allow our team to connect, belong, and grow. If you share our values and our desire to build meaningful, diverse, and lasting relationships, we highly encourage you to apply.

Key Words: CO, Centennial, Azure, Intune, Active Directory, cloud-based, IT, tech support, troubleshooting, diagnosing, and resolving software, hardware, and network problems, IT support technician, computer hardware, software, operating systems, networks, security, helpdesk