Technology Operations Specialist – AVD at HCL Technologies

Jacksonville, FL

Greeting..!

Hope you are doing well!

This is Mohamed Anas from HCL Tech. Please go through the below JD and let me know if you are interested

We can connect over the phone for a quick discussion. Kindly do share your updated resume for review

Role: Technology Operations Specialist – AVD

Location: Jacksonville, FL

Salary: $55k/Annum as Base + Benefits

Full Time Opportunity

Job Description:

Responsibilities:

Provide Level 3 (SRE) operational support for the Bank’s VDI products and services
Support in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank’s AVD 24 x 7 follow-the-sun environment
Manage and run production environments that deliver the Bank’s AVD products
Maintain and execute all DR activities in support of in scope products
Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank’s delivery of core business applications and to support the Bank’s ability to serve our clients and to create revenue
Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support

Skills and experience

A background in SRE or DevOps in AVD
Experience supporting large organizations in globally diverse locations
Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix Analytics
At least two years’ experience setting up, configuring and implementing Azure automation products like Azure Open AI Integration, Power Platform, Azure Runbooks and Azure Functions
At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
At least two years’ experience writing and automating AVD reporting with reporting tools like PowerBI