Technology Operations Specialist at HCLTech

Greeting..!

Hope you are doing well!

This is Mohamed Anas from HCL Tech. Please go through the below JD and let me know if you are interested

We can connect over the phone for a quick discussion. Kindly do share your updated resume for review

Role: Technology Operations Specialist AVD

Location: Jacksonville, FL

Salary: $55k/Annum as Base + Benefits

Full Time Opportunity

Job Description:

Responsibilities:

Provide Level 3 (SRE) operational support for the Banks VDI products and services

Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the Banks AVD 24 x 7 follow-the-sun environment

Manage and run production environments that deliver the Banks AVD products

Maintain and execute all DR activities in support of in scope products

Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Banks delivery of core business applications and to support the Banks ability to serve our clients and to create revenue

Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support

Skills and experience

A background in SRE or DevOps in AVD

Experience supporting large organizations in globally diverse locations

Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems

At least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments

At least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix Analytics

At least two years experience setting up, configuring and implementing Azure automation products like Azure Open AI Integration, Power Platform, Azure Runbooks and Azure Functions

At least two years experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM

At least two years experience writing and automating AVD reporting with reporting tools like PowerBI