Technology Operations Manager (Remote) - Gallagher

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a highly skilled and experienced Technology Operations Manager to join our team.  In this role, you will be responsible for overseeing the planning, execution, and delivery of complex technical work within our organization. You will collaborate with cross-functional teams, including business teams, development, quality assurance, and operations, to ensure successful work completion. This role requires strong technical expertise, excellent communication skills and the ability to manage multiple work streams simultaneously.

This position can be entirely virtual/remote/work from home and you can sit anywhere in the US.

• Lead and manage the end-to-end lifecycle of technical requests and incidents, including planning, execution, monitoring, and delivery.
• Collaborate with stakeholders to define scope, objectives, and deliverables, ensuring alignment and proper prioritization with business goals.
• Oversee the Operations team responsible for handling all non-project and break/fix work queues.
• Lead incident response and planned outage communications from initial reporting through root cause analysis.
• Coordinate and facilitate cross-functional teams, including business teams, development, quality assurance, and operations to ensure effective collaboration and execution of work requests.
• Monitor progress, providing regular updates to stakeholders and senior management, highlighting any deviations from the plan and proposing corrective actions.
• Foster a culture of continuous improvement, identifying opportunities to streamline processes, enhance efficiency, and optimize resource allocation.
• Manage any IT compliance requests related to the program to successful completion by collaborating with appropriate teams.
• Ensure effective communication and collaboration between technical teams and non-technical stakeholders, translating complex technical concepts into clear and concise language.
• Mentor and coach team members, providing guidance and support to foster professional growth and development.

• Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.
• Minimum of three years of IT management experience, managing complex technical projects from initiation to delivery.
• Strong technical background, with a solid understanding of software development methodologies, cloud technologies, and infrastructure.
• Excellent project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Experience with Agile/Scrum methodologies and tools.
• Ability to adapt to changing priorities and handle multiple projects simultaneously.
  
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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.