Technology Engineer -Salesforce - PSEG
Edison, NJ
About the Job
Requisition : 78434
PSEG Company: PSEG Services Corp.
Salary Range : $ 88,400 - $ 140,000
Incentive : PIP 10%
Work Location Category : Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Technology Engineer is a direct report to the Technology Product Owner. Understanding of business goals, business processes, technology expertise in one or more domains, technology solution design and implementation. Involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing and supporting software, hardware and systems. Works closely with Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions. May be assigned to either implementation or support functions. Implementation involves creating new technology-based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.
Job Responsibilities
•Design, configuration, development, documentation and testing of technology solutions to meet business or technology requirements. Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
•Analysis of end user’s needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design. Alternatively, using the user needs, business and technology knowledge to peer review designs, implementation plans, software code, configuration settings or other artifacts to ensure technology solution being created by others meets the user needs, business and technology requirements.
•Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long-term remediation for the identified incidents.
Specific responsibilities include:
•Analyzes end-user needs and designs, configures, develops and tests technology solutions to satisfy demand. Performs build versus buy analysis for business demand. Partners with business analysts to translate business requirements to technology solution requirements.
•Evaluates existing technology solutions and platforms and provides recommendations for improving technology performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of needed modifications.
•Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware.
•Ensures that the design and technology solution implementation meet security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
•Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/ subsystems/modules, upgrades, updates and fixes to the production environment.
•Makes solutions production-ready by following the standard change management processes, completing required forms, following procedures, completing version control documents, etc.
Job Specific Qualifications
Required Education and Experience:
•Bachelor’s degree in Computer Science, Engineering, Business, or a related field
•Minimum 4 years of professional technology solution engineering or related field
•Demonstrated technology solution ownership and adoption, projects or other work experiences.
•Participates in analysis of end-user needs and designs. May configure, develop and test low to medium complexity technology solutions to satisfy demand.
•Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.
Required Competencies:
•Experience in configuration, development and maintenance of Salesforce solutions related to Service Cloud, preferably Field Service.
•Software Engineering skills with Force.com platform (Apex, VisualForce, SOQL) and experience developing Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages.
•Experience with production support of mission critical technology solutions
•Experience documenting technical solutions or business and system process flow techniques using applicable methods such as engineering drawings, UML (e.g. Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams) etc.
•Demonstrated understanding of projects from the perspective of client/user, business, cyber security and technology day to day operations.
•Strong analytical ability, excellent problem-solving skills, and ability to learn new technical concepts.
•Strong oral and written communication skills, and good facilitation skills
•Understanding of technology architecture, technology platforms and ability to explain technical concepts to the business users in the context of business requirements.
Desired Qualifications:
•Graduate degree or MBA
•Salesforce Developer or Salesforce Architect certification
Minimum Years of Experience
4 years of experience
Education
Bachelors
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION _(Click link below)_
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
PSEG Company: PSEG Services Corp.
Salary Range : $ 88,400 - $ 140,000
Incentive : PIP 10%
Work Location Category : Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Technology Engineer is a direct report to the Technology Product Owner. Understanding of business goals, business processes, technology expertise in one or more domains, technology solution design and implementation. Involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing and supporting software, hardware and systems. Works closely with Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions. May be assigned to either implementation or support functions. Implementation involves creating new technology-based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.
Job Responsibilities
•Design, configuration, development, documentation and testing of technology solutions to meet business or technology requirements. Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
•Analysis of end user’s needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design. Alternatively, using the user needs, business and technology knowledge to peer review designs, implementation plans, software code, configuration settings or other artifacts to ensure technology solution being created by others meets the user needs, business and technology requirements.
•Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long-term remediation for the identified incidents.
Specific responsibilities include:
•Analyzes end-user needs and designs, configures, develops and tests technology solutions to satisfy demand. Performs build versus buy analysis for business demand. Partners with business analysts to translate business requirements to technology solution requirements.
•Evaluates existing technology solutions and platforms and provides recommendations for improving technology performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of needed modifications.
•Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware.
•Ensures that the design and technology solution implementation meet security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
•Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/ subsystems/modules, upgrades, updates and fixes to the production environment.
•Makes solutions production-ready by following the standard change management processes, completing required forms, following procedures, completing version control documents, etc.
Job Specific Qualifications
Required Education and Experience:
•Bachelor’s degree in Computer Science, Engineering, Business, or a related field
•Minimum 4 years of professional technology solution engineering or related field
•Demonstrated technology solution ownership and adoption, projects or other work experiences.
•Participates in analysis of end-user needs and designs. May configure, develop and test low to medium complexity technology solutions to satisfy demand.
•Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.
Required Competencies:
•Experience in configuration, development and maintenance of Salesforce solutions related to Service Cloud, preferably Field Service.
•Software Engineering skills with Force.com platform (Apex, VisualForce, SOQL) and experience developing Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages.
•Experience with production support of mission critical technology solutions
•Experience documenting technical solutions or business and system process flow techniques using applicable methods such as engineering drawings, UML (e.g. Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams) etc.
•Demonstrated understanding of projects from the perspective of client/user, business, cyber security and technology day to day operations.
•Strong analytical ability, excellent problem-solving skills, and ability to learn new technical concepts.
•Strong oral and written communication skills, and good facilitation skills
•Understanding of technology architecture, technology platforms and ability to explain technical concepts to the business users in the context of business requirements.
Desired Qualifications:
•Graduate degree or MBA
•Salesforce Developer or Salesforce Architect certification
Minimum Years of Experience
4 years of experience
Education
Bachelors
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION _(Click link below)_
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Source : PSEG