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Company Profile:

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology:

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

Department Overview:

The Fraud Department is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services to protect the firm and its clients. Fraud is one of the departments under the Cyber Data Risk & Resilience (CDRR) division.

In an effort toprotect client assets, provide a safe and secure banking environment, and minimize financial loss to the Firm from systematic security risk, the Fraud team is tasked with monitoring client account activities, investigating fraud incidents, mitigating potential fraud losses, performing root cause analysis and lessons learned, and educating employee and clients to raise fraud awareness.

The team is looking to recruit a Vice President, Debit Card Strategy and Analytics Manager. The successful candidate will be responsible for designing and executing upon a robust strategy to target debit card fraud while maintaining client service expectations.

Primary Responsibilities:

·        Establish Key Performance Indicators (KPIs) to track portfolio performance.

·        Deploy mitigation activities in response to KPI misses.

·        Accountable for debit card fraud loss and client experience

·        Lead and manage analytics staff to fulfil the strategic vision.

·        Design routines to identify fraud patterns and develop appropriate countermeasures.

·        Participate in industry groups to stay abreast of emerging fraud trends and regulatory and/or network changes that may impact fraud strategies.

·        Ensure all business functions are appropriately documented in desktop procedures.

·        Manage process improvements, procedures, and integration related activities.

·        Collaborate with strategic partners to enhance fraud detection capabilities.

·        Provide oversight for vendor relationships which support fraud mitigation processes.

·        Develop on-demand reporting and dashboards.

·        Build a culture of accountability and autonomy by empowering associates to identify issues, dependencies, and to make decisions.

·        Identify, track, and react to client experience issues with solutions.

·        Manage the highest-level escalations.

·        Develop associates and future leaders

·         Manage employee issues with sensitivity, empathy, and fairness

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Skills required (essential):

The ideal candidate should display the following:

·        5+ years of experience in fraud management and strategy

·        5+ years of experience in SQL, SAS, and/or Python

·        Strong knowledge of debit card fraud strategy and fraud rule writing is a must.

·        Ability to ‘set and execute’ an agenda. 

·        Confident communicator with the ability to interact at all levels.

·        Ability to work in a high stress and fast paced environment; often in time critical scenarios.

·        Ability to multi-task, prioritize and be flexible to changing priorities.

Skills desired:

·        Experience in building fraud detection strategies in Defense Edge, Falcon, and/or Actimize

·        Experience with Cardinal Commerce, MasterCard, and/or Visa applications

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