Requirement Analysis: Analyze business requirements related to customer service processes and identify opportunities for AI integration.

2. Solution Design: Design end-to-end AI solutions leveraging Salesforce Service Cloud capabilities, including Einstein Bots, Einstein Case Classification, and Einstein Next Best Action, Voice Transcription

3. AI Model Development: Develop and train machine learning models using Salesforce Einstein platform

4. Integration: Integrate AI-powered solutions with other in-scope systems and data sources.

5. Testing and Quality Assurance: Conduct detailed testing of AI models and configurations to validate accuracy, performance, and reliability, ensuring adherence to quality standards and best practices.

6. Documentation and Training: Build comprehensive technical documentation, user guides, and training materials to support solution deployment and end-user adoption.

Qualifications:

• Experience with Service Cloud Einstein AI implementation
• Experience with Nice-Cxone (Nice In Contact) telephony and integration with Service Cloud for Service Cloud voice transcribe

Posting End date: 5/25/24.

Information about Cognizant

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services! We are dedicated to helping the world's leading companies build stronger businesses and improve everyday life. We combine a passion for client satisfaction, technology innovation, deep industry and a global workforce that embodies the future of work.

Benefits: Cognizant offers the following benefits for this position:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. We believe that all candidates should be in consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Apr 25 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.