Technician, XW Service Center - Sysmex

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future. 

We currently have a great opportunity for a  XW Service Center Technician. Thee XW Service Center Technician position will have responsibility of service and repair of the instruments in the Service Center. This position also includes troubleshooting over the telephone directly with the customer, providing second level support to the call center and assemblers. 

Essential Duties and Responsibilities:

1. Maintain the process for the inventory and shipping of instrumentation and all necessary parts to successfully support the Service Center program.
2. Maintain and conform to all procedures and documentation to meet regulatory and ISO guidelines.
3. Validate all XW-100 instruments prior to being placed in the exchange pool ensuring they meet all quality specifications.
4. Provide second level support to call center agents.
5. Perform any testing requirements for XW-100 instruments, including any ECR changes, software changes or technical changes.
6. Develop and/or update all procedures, processes, checklists and documents for the XW-100 Service Center.
7. Other duties as assigned.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Heavy physical activity. Routine handling of objects more than 50 pounds. May require periods of substantial discomforts due to excessive noise, dust, and/or other conditions

Percentage of Travel: Up to 25%

• High School diploma/GED degree or 3 years required experience in Electrical, Hydraulics, or Mechanics including experience in the Armed Forces. Associates or Trade School degree Preferred.
• Experience in electronics, laboratory or biomedical technology, military experience in a technical field or equivalent.
• Must possess a valid driver’s license.
• Must be able to obtain a passport.
• Field Experience preferred.
• Electronics Experience.
• Customer Skills.
• Interface experience a plus.
• Proficient in English.
• MS Skills.
• Must be able to explain and interpret complex information that requires patience and understanding.

This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.  Further, Sysmex’s COVID-19 vaccination policy, consistent with its status as a federal government contractor and commitment to its customers and to providing a safe workplace for its employees, requires that, to the extent permitted by applicable law, all Sysmex employees must be fully vaccinated against COVID-19 by the latter of your start date.  To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual’s ability to provide proof of current vaccination status to the extent permitted by applicable law.  Sysmex makes reasonable accommodations when needed for medical or religious reasons.  However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job including working at customer locations. 

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.