Technician - Generator Supercenter
Rockwall, TX 75087
About the Job
The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge relating to generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will be frequently working around electricity and will require the ability to adhere to all safety practices and requirements.
The work schedule will typically be Mon-Fri from 8am-5pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.
The level of ones electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customer's will all be taken into account when determining what one's starting pay level would be within this range.
Supervisory Responsibilities:
- No direct reports
- May assist with training new technicians.
Duties/Responsibilities
- Using company vehicle – travel to customer’s residence
- Communicate directly with customers regarding arrival, work being performed, issues resolved etc.
- Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
- Follow technical instruction manuals, diagrams, blueprints, and procedures.
- Test, troubleshoot and operate automatic transfer switches.
- Document services performed using electronic software system
- Adhere to all safety practices and requirements.
- Along with duties above, other duties may be assigned.
Required Skills/Abilities
- Strong customer service and communication skills (verbal and written).
- Problem-solving, organization and decision-making skills
- Ability to work independently demonstrating initiative.
- Reading and comprehension skills required to understand technical manuals, electrical wiring diagrams and blueprints.
- Ability to drive company vehicle safely to each customer’s residence within and surrounding area.
Education and Experience:
- High school diploma or equivalent
- Experience with mechanical small engine repair work
- Experience with electrical wiring.
While candidates with direct generator repair experience are preferred, candidates with knowledge and experience in small engine repair and electrical wiring are also encouraged to apply as we are willing to provide training to individuals who have solid mechanical, electrical and customer service skills.
Requirements:
- Valid driver's license and satisfactory driving record
- Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
- The ability to work primarily outdoors in varying weather conditions and temperatures.
- Proper eyesight/vision to be able to perform mechanical repairs safely.
- Must be able to interpret technical manuals, blueprints, and schematics.
- Must be able to drive company vehicle to each jobsite.
We are an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression or any other basis prohibited by law.
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations.
We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way.
Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect and the opportunity for financial growth. To think and act in alignment with our Creator.