Technical Writer - eXcell

New York, NY 10005

About the Job

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

We are currently seeking a Technical Writer to join our client’s team for a hybrid position based in New York, NY. This role will be onsite 3 days of the week.

Scope of Activity and Responsibilities:

Review technical documents and playbooks for the Infrastructure Engineering org, Service Operations and Market Operations
Develop templates and assist in managing document libraries
Write new technical and non-technical procedures and guidelines
Attend meetings with internal teams and vendors to document to capture content to develop scope
Create a technical operational guide for anyone who enters meeting / conference rooms, this will enable staff to operate the technology by accessing the QR codes created
Provide detailed instructions on how to operate for presentations and other meetings and events
Take the process and implement it across the org and the different locations for the client
Work with maintaining and updating SharePoint online site, Adobe Creative tool
Write, edit, index, or revise a variety of technical, user documentation such as articles, reports, brochures, and / or manuals for a wide range of uses
Collaborate with programmers, engineers, and / or product management during design phase to gain an understanding of the product
Analyze requirements of project to determine types of publications needed
Ensure accuracy and completeness of technical documentation
Monitor feedback and update documentation accordingly
Provide guidance to lower-level personnel and delegate tasks

Required Skills and Qualifications:

BA / BS degree in English, Communications, Business, or a relevant field
Minimum 5 to 7+ years of experience in technical writing or similar role working in a corporate environment
Creative background preferred
Effective written and verbal communication skills
Must be able to communicate on a technical level and be articulate
Fluency in technical software and high-tech learning (SaaS software and hardware)
Experienced with adapting to fast changing requirements
Must be able to drive content architecture and its evolution
Training experience is highly desired
Collaboration skills
Data gathering and analysis skills
Planning and prioritization skills
Researching skills
Must have strong attention to detail
Analytical skills
Proficiency in MS Office

$50.00 - $52.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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Source : eXcell