Technical Writer - Steampunk

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

We want you to be an integral part of an innovative, creative, and energetic group of team members supporting a Federal Government client in Ashburn, VA.   As a Technical Writer, you'll be working with Federal Government clients and Steampunk team members to support a design-led team as we develop and codify business processes, standardize methods and techniques, and provide documentation and business process improvement support to a variety of teams and clients.  You’ll be challenged and encouraged to work collaboratively to customize and tailor documentation to support business process standardization, accountability, and increased efficiency and effectiveness.  You’ll be asked to identify areas of improvement that can be made in business processes and then work to document and implement those improvements within the program. 

Responsibilities:

You’ll be asked to write and edit easy-to-understand documentation, online help, and guides to support our Cloud design and developed vision. This means that you’ll have the opportunity to demonstrate and expand on the development of your customer service skills, and the ability to be flexible and adaptive to a fast-paced, fluid business environment. You’ll be asked on a daily basis to leverage you excellent ability to communicate effectively and decisively with all levels of the organization and be able to solve practical problems as well as exercise sound judgement with regards to sensitive and confidential information.

• Experience in writing user-friendly documentation based on past involvement with complex technical projects
• Experience in technical writing of documentation (e.g., SOPs, CONOPS, test plans, testing documentation, training documentation, technical solution documents, product and service descriptions)
• Developing other supporting technical writing products as needed by the technical teams and program managers (e.g., presentations, reports, charts, visual aids)
• Preferred experience analyzing existing and potential content, focusing on reuse and single-sourcing opportunities, and creating and maintaining the information architectures.

Qualifications

• At least 3 years of experience performing technical writing

• Ability to work independently or with other team members to capture requirements and translate into technical documentation

• Advanced organizational skills with the ability to handle multiple assignments

• Strong written and oral communication skills

• Microsoft Office proficiency

• Bachelor’s Degree or higher (may be substituted by 4 years of additional experience, requiring a total of 7 years of work experience, 4 of which must contain relavant writing and editing experience).

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.