Technical Writer I - HumanTouch LLC

Description

The Technical Writer I is a full-time, on-site position and must document all knowledge-based information, processes, and procedures in support of a government customer service desk.

Responsibilities:

• Prepare weekly and monthly reports
• Work on site daily with the government customer and HumanTouch leadership
• Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday
• Design/create/maintain technical and knowledge-based documentation including (but not limited to):
  • Knowledge Repository
  • Process/Procedure Documents
  • Online Help
  • User guides
  • White papers
  • Requirements documents
  • Use cases
  • Documentation of item escalation

The Technical Writer I position is critical to the success of the service desk and must create an effective working relationship with the COR, COTRs, engineers, and management team.

Qualifications:

• 2+ years of working Technical Writing experience
• Authorization to work in the United States
• Ability to pass a moderate background investigation and SAMHSA Drug Screening test
• High School Diploma or GED