Technical Writer - Wipro Limited
Dallas, TX
About the Job
Role Purpose
The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards
Do
- Prepare new technical content or update it for the clients
- Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards
- Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client
- Identify the appropriate authoring tools to be deployed
- Research, design, illustrate, write, revise, and edit high quality and user-friendly print
documentations and manuals for end users of the clients
- Maintain and follow project tasks allocated including checklists and manage version control as per quality framework
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Vertical BU | Content writing project management, information gathering, client review and feedback |
| Technical Publications Leadership | Quality standards, review | |
| External | Clients | Content requirement gathering, technical specification, reviews etc. |
| 3rd party OEMs/ Service Companies | Content requirement gathering, technical specification etc. |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent
- Functional Knowledge - Knowledge of Technical Writing Industry standards, domain specific standards, authoring tools etc. - Competent
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
| Expert | Applies the competency in all situations and is serves as a guide to others as well. |
| Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. |
- Behavioral Competencies
- Analytical Skills
- Execution Excellence
- Client centricity
- Passion for results
- Stakeholder Management
Deliver
| No. | Performance Parameter | Measure |
| 1. | Technical Writing | Project process adherence - tasks allocated, checklists, quality standards First Time Right (FTR) On-time release of the document (rework within time) Error free work/ Number of reviews Client feedback |