Technical Writer - Cyber Resiliency and Communication Planning at iFlow Inc

Role: Technical Writer - Cyber Resiliency and Communication Planning (1-Year Contractor)

Onsite in Charlotte - Hybrid model - onsite 3 days a week.

Duration- Long Term

**Strong/professional level communication skills both written and verbal
**Good understanding of Process/Structure/Repeatable Design
**Understanding of Framework & Control environment in Cyber
**Critical thinking/problem solving.
**Collaborative & highly professional, able to self-manage (does not need constant direction/micromanagement) Able to take the ball and run with it
**Positive attitude, team player, works well with others and excellent time management. Provide location and interview availability

** Video conference interview - 1 to 2 rounds.

About Us: Ally Financial LLC is a leader in financial services, dedicated to safeguarding data and maintaining cyber resiliency to protect our clients and their assets. As part of our mission to strengthen security protocols and ensure clear, strategic communication in response to cyber incidents, we are seeking a talented Technical Writer to join our team on a one-year contract.

Position Overview: We are looking for a Technical Writer with expertise in cyber resiliency and communication planning. In this role, you will be responsible for creating and maintaining documentation that supports our cybersecurity strategy, incident response procedures, and communication plans. This includes working closely with cybersecurity, IT, and risk management teams to develop materials that are both technically accurate and accessible to a broad audience.

Key Responsibilities:

• Develop, write, and edit documentation for cyber resiliency initiatives, including incident response plans, continuity procedures, and communication workflows.
• Create clear communication guides and templates for internal and external stakeholders to be used in the event of a cyber incident.
• Collaborate with cybersecurity, risk, and IT teams to translate technical processes and protocols into easily understood documentation.
• Organize and maintain secure documentation repositories, ensuring that all materials are up-to-date, version-controlled, and easily accessible.
• Review and improve existing documentation for clarity, accuracy, and alignment with cyber resiliency best practices.
• Support training materials and user guides related to incident response and cyber awareness.

Qualifications:

• Bachelor's degree in English, Technical Writing, Communications, Cybersecurity, or a related field.
• 3+ years of technical writing experience with a focus on cybersecurity, risk management, or related domains.
• Strong portfolio showcasing experience with cyber resiliency documentation, incident response plans, or communication strategies.
• Familiarity with cybersecurity frameworks such as NIST, ISO 27001, and incident response best practices.
• Proficiency in documentation tools such as Adobe Acrobat, Microsoft Word, Confluence, JIRA, and other content management systems.
• Excellent written and verbal communication skills, with an ability to clearly convey complex, technical information.
• Experience working in regulated industries (e.g., finance, healthcare) is a plus.

Why Join Us?

• Opportunity to play a critical role in enhancing our cyber resilience and supporting strategic communication efforts.
• Collaborative, innovative team dedicated to cybersecurity and customer protection.
• Competitive contractor compensation.