Technical Writer - Futurex

Futurex is seeking a Technical Writer for full-time employment at Futurex’s campus just north of San Antonio, Texas.

As a Technical Writer at Futurex, you will be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.

Team values and culture

Above all else, the documentation team values collaboration, results, efficiency, ownership, iteration, and transparency.

You must have the ability to work in an environment where self-learning and self-service are encouraged and instilled as a part of the culture.

We’re looking for individuals who resonate with these values and are excited to add to our team culture.

What you’ll do in this role

You will:

• Maintain technical documentation, including administrator guides, developer documents, and product training materials, using MadCap Flare.
• Participate in building a strong culture of communication at Futurex.
• Continuously improve Futurex’s documentation content in collaboration with engineers, solutions architects, product managers, and others.
• Review and edit content for all new and enhanced features.
• Produce content for using Futurex hardware and software, including contextual content that clarifies why and when a user might use a feature.
• Help our product developers and other members of the Futurex team with documentation-related questions and projects.
• Identify and address content gaps or the need for additional media such as diagrams or videos.
• Participate in reviews and revamps of section or page content and structure.
• Help review and triage incoming suggestions, corrections, and other content from the Futurex team.
• Help create and review UI text, such as field labels and error messages, across our products.
• Improve the Futurex documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
• Contribute to the improvement of team process and style, as well as cross-functional efforts.

Requirements

• Experience writing, editing, researching, and planning software or hardware documentation.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Teaching skills that translate into excellent written work.
• Experience with enterprise B2B technology.
• Experience using command-line Git, HTML/CSS, XML, and/or at least one programming language (does not have to be in a professional context).
• Experience with some of the following:
  • Cybersecurity or cryptography
  • MadCap Flare or Adobe FrameMaker
  • Confluence or other internal knowledge base systems
  • A rapidly scaling enterprise environment

Benefits

• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Complimentary gym membership
• Retirement plan with an employer contribution matc