Technical Writer - Labviva, Inc.

Technical Writer

This role is based out of our Boston corporate headquarters office. We are a flexible hybrid environment with 3 days a week (Tuesday, Wednesday, Thursday) in the office.  Please note that we are only accepting candidates that reside in the greater Boston area.

About the Role

We are seeking a highly motivated, creative, and experienced Technical Writer, to join our Boston-based team. Reporting to the Vice President, Product, you are passionate about turning complex ideas into clear, compelling content. In this role, you’ll play a key part in shaping how our users and stakeholders understand and interact with our software. You will work closely with cross-functional teams including product, engineering, and customer account management to ensure the successful growth and scaling of our platform.

As a Technical Writer, you’ll create and maintain accurate, user-focused documentation and technical documentation that drives adoption and enables users to maximize the value of our platform. You’ll collaborate with cross-functional teams, including product management, engineering, and customer-facing teams.

How You Will Contribute

• Develop Documentation: Write, edit, and maintain user guides, API references, FAQs, and online help content that simplify complex technical information

• Collaborate Across Teams: Partner with engineers, product managers and customer-facing teams to gather insights, clarify requirements, and produce materials tailored to user needs.

• Create Engaging Content: Use visuals, examples, and clear language to help users quickly understand workflows, features, and functionality.

• Ensure Accessibility: Structure content for diverse audiences, including developers, researchers, and business users.

• Keep Content Updated: Continuously update documentation to reflect product changes, new features, and user feedback.

• Drive Standards: Contribute to the development of style guides and best practices to ensure consistency across all documentation.

What You Bring to the Team

• Experience: 3+ years of experience in technical writing with cloud-based platforms or SaaS software.

• Technical Skills: Familiarity with APIs, software development concepts, and tools like Swagger, Markdown, Git, Confluence, or similar platforms.

• Communication: Exceptional written and verbal communication skills, with a knack for making complex concepts accessible.

• User-Centric Approach: A strong focus on understanding user needs and tailoring content to their workflows and challenges.

• Attention to Detail: Meticulous editing skills and a commitment to producing high-quality, error-free documentation.

• Adaptability: Comfortable working in a fast-paced, agile environment with evolving priorities.

• Nice to Have: Experience writing for a life sciences audience or familiarity with R&D workflows is a plus.

About the Company

Labviva is on a mission to accelerate the pace of life science research. We connect researchers with suppliers of reagents, chemicals and instrumentation in an intuitive user-friendly platform that supports the priorities of scientists while staying compliant with purchasing rules.

We are a venture-funded start-up that acknowledges that the unique contributions of each team member drive our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva, we invest in our employees and strongly believe that a culture of respect and support drives success for all involved.

We provide a competitive set of benefits including a hybrid – 3 day in office work option, health benefits, flexible/discretionary time off, parental leave, competitive salary and equity, and Thursday company lunches.

We are an equal opportunity employer and building a diverse team is our top priority. At Labviva, we celebrate all. Help us build an inclusive community that will transform the life sciences industry. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics as outlined by federal, state or local laws, regulations, or ordinances.