Technical Training Specialist - Seven Hills Foundation

Overview

The Technical Training Specialist reports directly to the Chief Learning Officer (CLO) and plays a pivotal role in shaping the technical competencies within Seven Hills Foundation and its Affiliates. This role focuses on creating, managing, and delivering high-quality educational services that encompass various facets of technical training, including but not limited to information systems.

Responsibilities

Technical Training Specialist Responsiblities: 

• Assists the Chief Learning Officer (CLO), with the development and implementation of staff technical training and continuing education exercises.
• Organizes, coordinates, and conducts technical training for new employees, in conjunction with the Human Resources Department.
• Facilitates engaging and effective classroom-based and asynchronous training sessions. Use various teaching methods to address different learning styles.
• Under supervision of the Chief Learning Officer (CLO), conducts needs assessments; designs, develops, and measures the results of technical learning and development solutions.
• Partnering with field subject matter experts for major technical training initiatives to gather information, create content, pilot new programs, and solicit feedback to validate final content delivery.
• Acquires, coordinates, and/or develops learning and development curricula for employees that meet the agency’s needs and adheres to standards established by the various accrediting, professional, and other regulatory agencies.
• Develop detailed training programs that include lesson plans, instructional materials, assessment tools, and other components necessary for effective learning.
• Maintains an in-depth understanding of the systems and software used in the organization. This includes staying updated on software changes, updates, and new features.

Additional Responsibilities

• Under the supervision of the Chief Learning Officer (CLO), coordinates and organizes conferences, lectures, demonstrations, seminars, and workshops to advance the mission of the Foundation and all of its affiliates.
• Data entry and maintenance of the learning management system (LMS) and training files.
• Liaisons with affiliate partners to understand technical training needs and provide appropriate learning solutions.
• Attains or maintains certifications necessary to teach required courses.
• Role requires initiative, collaboration skills, flexibility, detail orientation, time management ability, and the ability to solve problems independently.
• Performs other duties as required or directed.

Qualifications

Technical Training Specialist Qualifications:

• Bachelor's degree in Education, Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in technical training, instructional design, or a similar role, preferably within a non-profit or healthcare setting.
• Proficiency in learning management systems and e-learning platforms.
• Strong proficiency in Windows 10, electronic health records software, learning management systems (Docebo preferred), human resources information systems (iSolved preferred), and Microsoft 365, especially Excel and Word.
• Proven experience in curriculum development and instructional design.
• Proven experience in coordinating and delivering technical training programs for a large and diverse staff.
• Certification in technical training (e.g., CTT+ or CPLP) is a plus.
• Excellent presentation and communication skills.
• Valid Driver's License required.