Technical Training Specialist - Atlanta Community Food Bank, Inc

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so no one must worry where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

People Team – Learning & Development

About the Role:

As the Technical Training Specialist at the Food Bank, you will play a pivotal role in shaping the employee culture and driving growth and development within the organization. You will be at the forefront of innovation and excellence in training development and delivery, leveraging automation, technology, and metrics mastery to enhance the People Experience Team's processes and elevate the Food Banker experience.

You will drive learning through developing and delivering training, spearheading impactful automation projects to enhance the People Experience Team processes and to improve the Food Banker experience and compile and report on key measures of success.

This role is all about creating learning experiences that empower our team members to thrive in their roles. Collaborating with subject matter experts, you will craft comprehensive training curriculum and leverage technology to deliver engaging and interactive learning experiences. Furthermore, you will compile and report on key measures of success to gauge the effectiveness of training initiatives. Utilizing your mastery of metrics, you will analyze data to identify trends, track performance metrics, and inform strategic decision-making.

You'll champion our Diversity, Equity, and Inclusion (DEI) initiatives by supporting various efforts, including employee onboarding and projects focused on nurturing the growth of our Food Bankers. The ideal candidate for this role is creative, detail oriented, organized, has exceptional presentation and facilitation skills and expert technical skills.

If you are passionate about creating a positive work experience for team members while contributing to the mission of fighting hunger in our community, this could be the role for you!

What You'll Do:

Training and Customer Service:

• Develop and implement comprehensive customer service training programs to equip employees with the skills and knowledge needed to deliver exceptional service to our stakeholders

• Conduct regular training sessions and workshops; fostering the development of essential job skills and organizational behaviors aligned with the values of the Food Bank

• Create engaging training materials, such as manuals, videos, and interactive modules to reinforce key concepts and ensure consistent delivery of high quality service to a diverse set of stakeholders internally and externally

• Consistently infuse diversity, equity and inclusion principles into training content and delivery, ensuring that all Food Bankers feel valued, respected and empowered to contribute to the mission and engage in discussions and learning

Automation & Metrics Mastery:

• Champion automation initiatives; spearhead automation projects across the People Experience Team to streamline workflows, increase efficiency, and enhance the user experience

• Implement metric tracking to assess training effectiveness, identify areas for improvement and facilitate data informed decision making

• Identify opportunities for automation; leverage technology tools and software to streamline repetitive tasks, reduce manual errors, and free up time for other efforts

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational, work and lived. Towards that end, our Inclusive Hiring process is grounded in a skill-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• The Ability to Navigate Change

• Accountability

• Decision Making

What You’ll Need: Skills and Experience your resume should demonstrate:

• Must be able to demonstrate success in presenting and facilitating topics for a diverse group of stakeholders on a variety of subject matters.

• Track record of driving automation projects to improve efficiency

• Demonstrated experience working in a fast-paced work environment and interacting with diverse groups of people in a professional manner

• Strong attention to detail and patience for navigating messy data

• Demonstrated success in data reporting, data visualization and associated tools

• Demonstrated knowledge working with Excel databases and reporting tools

Even Better if you have:

• Experience working with people from diverse ethnic, economic, and religious backgrounds

• Experience Writing SOPs / Training Manuals

This role may be a fit for you if you:

• Have excellent verbal and written communication skills and enjoy communicating to diverse audiences of people

• You are a quick learner, detail oriented and have super organizational skills

• Have a high level of flexibility and ability to work as a team member and have excellent relationship building skills when engaging with both internal and external constituents.

• Are dependable, a team player and can work with little supervision

And You'll Love this Position if:

· You enjoy working in a fast-paced environment with diverse groups of people

· You enjoy serving others and working as part of a team

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 25 lbs.

• Expected travel time for this position is up to 50% per year

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.