Technical Trainer at NuAxis Innovations

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Technical Trainer for a Full-Time Hybrid position

Job Summary: 

We are seeking a passionate, proactive, and expert-level technical curriculum designer to support continuous improvement and enterprise operational training needs at the enterprise service desk level.  

Do you dream of creating synchronous and asynchronous learning experiences that stretch your vision and skills? The sky is the limit as to what you can create, so long as your design is rooted in helping our employees gain the skills they need to succeed in their jobs. If you want to design learning products that wow in a forward-thinking and fast-moving company, NuAxis wants to hear from you!  

We are seeking a passionate, proactive, beginning to intermediate-level curriculum design specialist/ technical trainer to support the NuAxis Academy through strong eLearning design. Our new team member is a rockstar in gathering and analyzing business/functional requirements, facilitating cross-functional teams and SMEs, and managing multiple training projects and plans. The primary job function is to create virtual, in-person, and eLearning training solutions for employees at an enterprise help desk in service of a large government contract. 

Our new team member is creative, hard-working, and meticulous in their ability to make learning transfer. We do value quality, along with a demonstrated knowledge of adult learning theory, as well as instructional systems design best practices for virtual, in-person, and eLearning. Our new team member is a high-functioning individual contributor and will be the go-to curriculum designer for the entire employee team who supports this government contract. If creating training products that matter for an employee to learn new technical skills sounds like your dream job, get in touch! 

 
Key responsibilities include: 

• Gather and analyze business/functional requirements, facilitate cross-functional teams and SMEs, and manage multiple training projects and plans
• Designs and develops awesome and deeply meaningful curriculum and learning programs for employees on our government contract; the training products are not just cool—they’re also rooted in adult learning principles to make sure learning transfers and sticks
• Develop innovative and easy-to-understand training materials and tools
• Design, develop, evaluate, and assess training materials that blend our contract’s established policies and procedures with the transfer of technical skills
• Use development software to construct courses and programs (examples could be HTML 5,  Articulate, Captivate, Camtasia)
• Conduct (or train others on how to conduct) training sessions through webinars, one-on-one or group instruction, and eLearning as necessary
• Evaluate the effectiveness of learning through Kirkpatrick or other industry-approved best practices
• Document and maintain all training processes and issues
• Maintain document repository in a central location to track version control – i.e., MS Teams or SharePoint.
• Identify operations risks, training gaps, and learning opportunities and communicate to stakeholders and other teams to drive resolution.
• Gather and provide feedback on lessons learned best practices, and innovations in processes/procedures and tools to improve training materials and increase the effectiveness of training.
• Work with all managers and leads in the Enterprise Service Desk and Federal clients to create as-needed training solutions for emergent training needs.
• Curate a library of training resources and maintain accurate records of employee training and skill levels.
• Identify new industry trends and current training techniques to make it the most effective for employees.  
• Empower a culture of safety, security, and compliance in all aspects of data center training activities.
• Ensure the effectiveness, productivity, and impact of the knowledge management system.
• Work with subject matter experts to develop knowledge assets or scripts for technicians.

Education & Experience Requirements: 

• Bachelor’s Degree or equivalent (required)
• 2-5 years of experience in developing and delivering Help Desk or IT training, Help Desk process improvement, Help Desk knowledge management, or related experience in another field.
• Great oral communication skills to teach all skill levels.
• Excellent written communication to create training programs.
• Ability to design fun and interactive training solutions. 

Additional Skill Sets a Plus: 

• Technical writing skills for Standard Operating Procedures.
• The ability to perform a gap analysis of needed areas of training.
• The ability to work with multiple teams to develop training as needed.
• Ability to work in and manage ambiguity, including dealing with issues, problems, or events that do not always have a process, system, or solution in place  
• Knowledge of eLearning and virtual learning-related software. Examples include Captivate, Camtasia, Articulate Suite, Adobe Creative Suite, MS Teams, and SharePoint  
• An understanding of how people learn in different ways, and the ability to translate that understanding to customized training products

 Other Information: Ability to obtain Federal Government Public Trust Security Clearance

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE