Technical Trainer - National Digital Coach Network - Byte Back

TECHNICAL TRAINER

National Digital Coach Network

Position Description

About Byte Back

Byte Back has been closing the digital divide for over 26 years by providing under-resourced communities an equitable pathway into the digital economy. We do this through transformative digital literacy and digital skills training. Our training breaks barriers to technology access and ensures those who have been left out of the digital transformation of the economy can participate in daily life--improving home, health, education, and work.

The digital divide is one of the biggest barriers to economic mobility. While 92% of jobs now require digital skills (National Skills Coalition, Closing the Digital Skill Divide), 31% of workers have limited or no digital skills. This is a clear misalignment that leaves many workers on the outside of the jobs that are most likely to lead to economic mobility and economic improvements.

Byte Back focuses on communities who are most impacted by the digital divide. Our Scholars are often from historically marginalized communities, and are unemployed, underemployed, do not have college degrees, and many have school-aged children. Uniquely among digital skills training organizations, Byte Back works with learners of all ages, including veterans, seniors, and returning citizens. We have skilled thousands of under-resourced, disconnected and newly connected community members.

About the Opportunity

Byte Back is seeking an energetic, and charismatic trainer to engage the communities we serve. As a technical trainer, you will work with individuals who are interested in starting their careers in tech. Many of these program participants have a sincere desire to learn and are very capable, they simply need a dedicated coach to guide them. As a Technical Trainer, you will be deployed into communities serving under-resourced populations and specific groups such as Veterans, Returning Citizens, Older Adults, Youth, Latinx, Refugees. You will prepare and teach classes to help under-resourced communities learn new skills and master new IT disciplines.

About You

Your key responsibilities include assessing training needs, enhancing training materials, and teaching Byte Back approved courses. You must have excellent presentation and communication skills, paired with a calm and patient demeanor.

An in-depth orientation and supplemental training in specific content areas is a standard part of the onboarding process for all Technical Trainers. Part of the interview process will be the your presentation of a relevant lesson plan. You will work collaboratively within Byte Back's Programs department and report directly to the Program Manager.

Upon completion, your attendees should have the appropriate skills, knowledge, and understanding to successfully navigate the digital economy: from learning how to use the computer to securing a full-time career opportunity in IT.

Applicants should have significant knowledge of and experience training in Computer Foundations and Digital Literacy.

About Your Responsibilities

Your responsibilities will include, but are not limited to the following:

• Provide hands-on, practical training to create an engaging learning environment for our Scholars
• Nurture and guide Scholars inside and outside of the classroom, encouraging them to practice on their own to ultimately complete their coursework
• Maintain high retention and completion rates
• Think critically while instructing, looking for innovative ways to present the material
• Track Scholar attendance
• Administer assessments and record scores
• Administer end of class surveys
• Conduct pre-/post- tests in accordance with the curriculum
• Provide referrals to Scholars in need of additional training or tutoring to Byte Back's Programs team
• Escalate Scholars in need of additional support services outside of training to Byte Back's Programs team
• Other duties as assigned

About Your KSA's

Required Qualifications

• Excellent oral and presentation communication skills
• Fluency and proficiency in your area(s) of expertise
• Strong time management and organizational skills
• Ability to manage a classroom of learners from youth to adult learners
• Excellent customer service and technical skills
• Ability to identify Scholar concerns and opportunities with the ability to provide resolution
• Advanced PC skills including Microsoft Suite Applications; Advanced Excel experience is a plus
• Ability and willingness to teach in-person classes and remote classes
• Experience using CRMs (Salesforce)
• Ability to facilitate solutions in a fast paced, complex technology, and business environment
• Excellent interpersonal and relationship skills
• Ability to execute and succeed with any of the skills or activities for which you are responsible to Train
• Certification in your area(s) of concentration

Employment Type

Contract: Hours will be based upon specific course specifications and client requirements.

Byte Back provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender or gender identity, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, work assignments, and training. 

Byte Back is led by people of color, women, and members of the LGBTQIA+ community, and our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are encouraged to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance.

Think you have what it takes? Apply Now!