Technical Trainer - JW Affinity IT

We are looking for a Technical Trainer to join our team.

Position Overview:

The Technical Trainer will be responsible for developing and deploying a technical training program for client employees based on the software, systems, and equipment utilized within our organization. The responsibilities of the Technical Trainer will include developing a training plan and curriculum based on organizational needs, creating literature and materials to be used in the training program, designing exercises to enhance end user training courses, conducting training sessions, and evaluating the results of the training program to determine overall effectiveness of the program.

The Technical Trainer must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, they must be an excellent communicator and be able to explain complex subjects in a clear and interesting way.

Key Responsibilities:

• Prepare technical training programs according to organizational
• Assist in design of computer-based and multimedia curriculum and determining course content according to objectives.
• Create training materials (course outlines, background material, instructional materials, training aids, presentations, worksheets, etc.) and classroom agendas.
• Produce training schedules and
• Determine system utilization requirements by researching and testing
• Conduct training sessions, webinars, workshops , in groups or individually, in-person or virtually.
• Keep and report data on completed courses, issues,
• Observe and evaluate results of training program to determine overall effectiveness of
• Continuously enhance technical instructional delivery and presentation
• Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
• Ensure the quality and consistency of course content throughout a course life
• Identify areas where departments can make more effective use od SharePoint, Teams, and Office365
• Maintain an awareness of Office365 roadmap and
• Provide support for end user applications as

Qualifications:

• CTT+ (Certified Technical Trainer) Certification
• 3 years of equivalent work experience.

Preferred Experience:

• 5 years of equivalent work experience.
• Degree in information technology or a computer sciences-related field.
• MCT (Microsoft Certified Trainer) Certification.
• Experience assessing training needs.
• Experience developing, implementing, and evaluating training programs for a large
• Experience planning and preparing instructional courses and deploying training programs for trainees in single and groups.
• Knowledge of modern training techniques and tools in technical
• Strong working knowledge in Microsoft Office365 Suite of Products including, but not limited to Microsoft Teams and OneDrive.
• Expert in Windows 11 and Microsoft
• Familiar with Mobile User Interfaces: Apple iOS and
• Familiar with Microsoft SharePoint 365 OnPrem/Online.
• Knowledge of key-end user scenarios and technical architecture for Office365, Teams, SharePoint, and other Office 365 products.
• Skilled in planning, coordinating, and leading training
• Outstanding communication skills and comfortable speaking to
• Excellent organizational and time-management
• Strong listening, presentation, and interpersonal
• Ability to conduct research into a wide range of computing issues as
• Ability to analyze target audience and to present ideas in user-friendly
• Good understanding of the organization’s goals and
• Highly self-motivated and
• Exceptional customer service
• Excellent writing and grammatical
• Excellent organizational skills and attention to
• Ability to present complex data in clear, concise
• Ability to meet deadlines and to work
• Proficient with Microsoft Office Suite or related

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted.  ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.