Technical Trainer II - United Wholesale Mortgage

As a Scrum Master Technical Trainer specializing in entry-level training, you will take the lead in equipping individuals with no previous Scrum Master experience to become proficient in agile practices and principles. Your primary objective will be to deliver comprehensive training sessions, providing foundational knowledge and skills necessary to effectively fulfill the role of a Scrum Master. Through engaging instruction, hands-on exercises, and practical examples, you will empower participants to embrace Scrum methodologies and drive successful project execution.




+ Conduct instructor-led facilitation, hands-on labs, role-play scenarios, and teach-backs to reinforce understanding and practice application.


+ Foster an inclusive and engaging learning environment, encouraging active participation and knowledge sharing.


+ Teach fundamental Scrum concepts and values, including roles, artifacts, events, and key practices.


+ Demonstrate effective use of team metrics and work tracking tools, such as JIRA or TFS, for managing backlogs, sprints, and tracking progress.


+ Provide guidance and mentorship to learners, addressing their questions, concerns, and challenges.


+ Assess participants' progress through assessments, quizzes, and feedback, and provide follow-up as needed.


+ Collaborate with instructional designers and training coordinators to assist in the creation, auditing, and coordination of training content.


+ Work closely with business stakeholders and IT leadership to support organizational agile initiatives.


+ Prioritize self-learning and keeping up-to-date on evolving Scrum Master and Training and Development standards and best practices.




Must Have Qualifications:



+ Certified Scrum Master (CSM) or equivalent agile certification.


+ Previous experience working within Information Technology and/or Agile organizations.


+ Strong understanding of Scrum methodologies, agile principles, and agile frameworks.


+ Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and engaging manner.


+ Passion for teaching and facilitating learning experiences, particularly with adult learners.


+ Ability to create a supportive and inclusive learning environment to accommodate diverse backgrounds and learning preferences.


+ Patience, empathy, and the ability to adapt teaching approaches to meet the needs of individual participants.


+ Proficient in Microsoft Office 365, including Word, PowerPoint, Excel, Outlook, and OneNote



Nice To Have Qualifications:



+ Leadership experience


+ Fluent in Confluence




Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.





It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.





From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.





More reasons you’ll love working here include:



+ Paid Time Off (PTO) after just 30 days


+ Additional parental and maternity leave benefits after 12 months


+ Adoption reimbursement program


+ Paid volunteer hours


+ Paid training and career development


+ Medical, dental, vision and life insurance


+ 401k with employer match


+ Mortgage discount and area business discounts


+ Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court


+ Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 


+ Gourmet cafeteria featuring homemade breakfast and lunch


+ Convenience store featuring healthy grab-and-go snacks


+ In-house Starbucks and Great Lakes Coffee Roasting Company


+ Indoor/outdoor café with Wi-Fi



All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.



External Company Name: United Wholesale Mortgage

External Company URL: uwmcareers.com

Street: 585 South Boulevard East