Technical Trainer - SEB Professional North America

Who are we?

At SEB Professional North Ameria, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world’s largest manufacturer of cookware in more than 150 countries, with 30,000+ employees and over €8,1 b in sales annually.

What you’ll do?

Under the direction of the Manager of Service Training and Technical Support the Technical Trainer will be responsible for developing curriculum and delivering training classes to third-party service technicians, customers, and internal employees. The ideal candidate will have the ability to identity areas of opportunity, to deliver solutions and to improve trust and satisfaction with our service network and customers. Training locations are always changing as we travel to the service company branches, SEB Professional offices and online via Microsoft Teams.

Salary range: $75,000 - $90,000/yearly

Key Responsibilities:

• Prepares and conducts technical training classes for field technicians both in classroom with hands-on practice and on the job training in the field.
• Creation and maintenance of training materials for all equipment. Partner with other departments, as necessary.
• Effective presentation skills including creative training techniques and adult learning techniques
• Effective presentation skills including creative training techniques and adult learning techniques
• Tools, books and other necessary resources are available for all sessions.
• Administration of maintaining and tracking the following: training schedules, machine inventory for training, training skills matrix and certifications for service vendor network.

What you need to be successful in this role:

• Education
  • Associate degree or Technical school graduate preferred. Valid driver licenses.
• Experience
  • Proven ability to successfully train new service technicians and vendors.
• Key Skills
  • Skilled in adult learning methods, Strong mechanical, electrical and technical aptitude. Strong knowledge of safety procedures related to equipment. Knowledge of MS Office required; Salesforce experience is a plus. Ability to read and interpret electrical/electronic schematics and hydraulic diagrams
• Traits
  • Excellent verbal communication skills.

What would set you apart:

• A passion for coffee.
• Experience Food and Beverage Equipment sector, particularly with coffee and hot dispensed beverages.

Physical Requirements:

• Sitting or standing at a desk while using the phone and computer
• Standing and presenting training material in front of class.
• Occasionally lifting of up to 75 pounds.
• Visually distinguish all colors

Overview:

• Type of employment: Full time – Exempt
• Office (Training Facility Fort Lauderdale and/or technical classroom environment).
• Working in vendor and field facilities including convenience stores, quick serve restaurants, restaurants and hotels.)
• Up to 30% travel

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Medical, Dental and Vision insurance – generous employer contribution
• 401(K) program w/ up to 9% employer contribution
• On-site Gym
• Life Insurance
• 12 Paid Holidays
• Other voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.