Technical Trainer - Brightspeed

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed is searching for a Technical Trainer to join our team! As a Technical Trainer, you will be responsible for improving the productivity of the organization’s employees through formal and informal training and learning programs. This position is responsible for the effective coordination and presentation of training and learning programs specific to Brightspeed Operations employees (i.e., Field Technicians, Engineers, NOC, Service Assurance, and people managers). Although this is the primary focus, this individual may assist with other training as needed. The final candidate can be based anywhere in the Brightspeed footprint; however, there will be travel required to lead the hands-on classes. This role could require up to 80% travel depending on business demands and candidates’ proximity to the class location.

As Technical Trainer, your responsibilities will include: 

• Limited supervision, conducts a variety of training programs supporting processes, products, systems, and/or methodologies that drive corporate results
• Demonstrating the following effective facilitation skills: advanced preparation, clear communication, active listening, teaching through questions, and creating a safe learning environment
• Updating training materials as needed based on changing business processes
• Creating and/or designing training material based on need and outcome
• Strong emphasis on Safety, PPE, and customer service
• Ability to explain and instruct company policies and best practices based on experience
• Performing on the job training support activities through experiential learning
• Ability to learn new content quickly, viewed as a credible expert in class material
• Demonstrating Professionalism and Leadership – own commitments, be inclusive, grow yourself, others, and the business
• Building trust with strategic internal customers/partners to establish ongoing effectiveness and efficiency of training events
• Recording formal learning in the Brightspeed LMS

WHAT IT TAKES TO CATCH OUR EYE: 

• Background in facilitating technical information to adult learners
• Bachelor's degree or equivalent education or relevant experience
• 4+ years of related experience 
• Ability to properly demonstrate ladder climbing/placement on pole and strand, carrying ladder, and inspecting ladder (24ft and 28ft extension ladder) as needed
• Experience conducting training in the following capacities: one-on-one, classroom or virtual learning utilizing conferencing tools and forums
• Understanding of reading light levels on fiber optic networks
• Knowledge of copper/fiber communications path
• Ability to travel to lead the hands-on portion of training. Travel may occur outside of normal working hours, including weekends

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice