Technical Tier 2 HW Support Engineer - West Coast - UVeye

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.

Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Tier II Hardware Support Engineer to join the US team with weekly travel throughout the US. This role is part of the Customer and Dealership Relations department and will focus on resolving network issues, configuring operating systems, hardware repair and replacement. Lead E2E ticket to resolution. To be qualified for this role, you should hold proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems, Linux or similar certification is a plus. They will rely on you to provide timely and accurate solutions to their technical problems. 

A day in the life and how you'll make an impact:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Traveling to customer site >90%, replacing HW modules, and validating system functioning as in specification.
• Research and identify solutions to software and hardware issues
• Travel to customer sites and resolve the issue. For the initial troubleshooting guide Tier 1 for basic troubleshooting. 
• Diagnose and troubleshoot technical issues, ask customers targeted questions to quickly understand the root of the problem
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged; Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

• Minimum 3 years experience in Field Service Engineer Support Role .
• Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems, Linux, or similar certification.
• Good understanding of digital cameras, electric components, computer systems, and other tech products.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications and help desk software (eg. Zendesk).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Willingness to travel 100% for the job requirement, and proximity to a major US airport/travel hub.

Ideally, we're looking for:

• Experience in stereoscopic calibration.
• Certification in Linux.
• Bachelor’s degree in a technical field.
• Experience with startup companies.

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Why UVeye:

Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.

Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.