Technical Systems Engineer III - TeleWorld Solutions Inc

TeleWorld Solutions is seeking a Technical Systems Engineer III for our team! This position is an onsite operations engineering role on the remote network surveillance and troubleshooting team responsible for monitoring, testing, maintaining, and restoring the 5G RAN network. The responsible party will drive Tier II Field diagnostic and outage restoration efforts to support the Comcast 5G NOC during network outage events and resolve network related trouble tickets. Candidate will provide statistics and lessons learned from past outages and will implement changes to mitigate future risks.

This is also a training and mentoring position to support the Tier I NOC with their daily operations. Likewise, the candidate will a required to support new 5G sites and fronthaul transport deployment efforts.

TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies turnkey design, optimization, network dimensioning and deployment services. 

With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.

TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.

Location: Denver, CO

Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".

• Provide Onsite field operational support to detect incidents, troubleshoot problems and implement resolutions with deployed 5G Core, RAN, Transport and other network systems deployed nation-wide.
• This position will quickly analyze RAN service and system issues, determine corrective actions and implement steps to restore services, and will escalate complex issues to additional resources.
• Provide ticket information on the corrective actions implemented. Corrective actions can range from hardware resets to Network Function stop/restarts.
• This position will also contribute to on-going process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.
• Ability to thrive in a high stress environment while working with a team of Tier II NOC Engineers, Comcast Tier I NOC technicians and management, Comcast and 3rd Party Field Ops Technicians, Fiber, Power & Equipment Vendors, Vendor NOC and Tier II/III Care personnel, Comcast performance engineering team and Executive Leadership.
• Document incidents in the Comcast ticketing systems and manage escalation processes as needed.
• Engage and escalate issues with vendor Care support teams when critical/time sensitive support and resolution is needed.
• Engage and escalate issues with internal Performance Engineering support teams if the network impairment is deemed to be an RF issue rather than an equipment or service fault.
• Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.
• Support site monitoring/health checks following maintenance activities
• Collect traces for network faults using vendor specific tools as well as network probes.
• Work with technical teams to document troubleshooting steps and methods to improve processes.
• Produce updated technical specifications of system changes and provide a comprehensive plan for release.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Support solution processes to meet key criteria of future CI/CD, system orchestration and automation once developed.
• This position will be 8x5 with a need to support network outages in the event they occur outside standard business hours.

• Must be able to work out of Denver Market
• OSHA 10 Certified & RF Awareness
• Samsung Certified in Wireless 5G Deployment and Integration (Radio & CUDU) – High Desired
• 2 years of Transport Knowledge and Troubleshooting (Backhaul, Fronthaul)
• Complete Construction Site Pre-Walks with the Local CM Team, Evaluate and Validate each Location for Operational Safety
• Alarm Monitoring, Fault Identification, Event Tracking, Event Documentation, Fault Escalation & Fault Remediation.
• Ability to thrive in a High Stress environment while working with NOC technicians, Vendors and Leadership.
• Conveying a strong sense of urgency, responsiveness, follow-through, and successfully managing outcomes are critical to success in this role.
• Timely, Professional response to emails and phone call/s through routine service impacting events.
• Perform Semi-Annual & Annual Site Maintenance and accurately Document said Maintenance within the proper tracking system.
• Extensive knowledge of computer systems, emphasis on application use for network monitoring, OSI Layer, general electronic test equipment.
• Develops & Implement ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings.
• Creates new processes/procedures to automate the trouble identification, notification, restoration, and documentation processes.
• Provide incident review and analysis requests to determine root cause analysis to Executive Leadership.
• Verify and Correct Method of Procedure (MOP) documentation for activities to be performed in a production environment.
• Advanced level knowledge of cell site topology, Transport and RF KPI’s.
• Understanding of 5G RAN split functions (7-2x, RU, DU, CU, CP, UP…) and software systems/services running virtualized ORAN functions
• Able to read RAN artifacts (CIQ, Network Diagram, call flow document, Deployment MOPs,etc.) during the course of debugging/fault isolation.
• Ability to use ticket tracking services.
• Ability to grasp higher-level technology issues and troubleshoot to resolution.
• Ability to span departments to assist in resolving network event outages.
• Experience analyzing wireless networks, related equipment and/or performance.
• Ability to multitask, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy.
• Ability to quickly learn new tools and systems.
• Prior experience w/creating and communicating RCA’s (root cause analysis)
• Certification Preferred
  o First Aid/CPR
  o CPI Certified

Join Our Veteran-Friendly Team:

Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.

TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.