Technical Support – II at Techno-Comp USA, Inc.

We have a job opening with our direct client for position Technical Support - II @ Albuquerque, NM. If you would be interested in applying for the below position. Please find the job details below:

Job Details:

Job Title: Technical Support – II

Duration: Long Term

Location: Albuquerque, NM

Interview: Telephonic & F2F/Skype

NOTE: Current need is for the 3rd shift (9:30 PM EST to 6:00 AM EST)

Description:

You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM’s including Cisco, Juniper, and Cradlepoint.

It is also preferred if you have mid-level experience with MACD (Moves, Add, Changes, and Deletes) for the following:

• Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.).
• Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.

You Must Have Skills:

• Experience working with 3rd party (Any OEM – Juniper or Cisco etc)
• Main communicator between Customer and OEM
• Working in ticketing systems, Windows experience, Cisco, Juniper or other OEM network device experience including opening tickets (trouble shooting knowledge is good to have as well), attendance, self-starter.
• There will be training on how to open the tickets.
• Please note this is not a technical position, but must have understanding and some experience.
• Must be able to work various schedules to support 24x7x365 customer commitments.
• Must be a team player, flexible, and adaptable.
• Desire and ability to learn new products and services
• Desire to continue your education
• Excellent corporate customer service experience
• Excellent oral and written skills and proficient in Microsoft applications and Google Workspace (GSuites).
• Demonstrated performance as a self-starter
• Demonstrated high performance working remotely with little supervision
• Sense of urgency in a fast-paced environment

Regards

Srikanth M

Techno-Comp Inc.,

Phone: 732-537-9999 Ext - 107

Email: smodum@technocompinc.com