Technical Support / Workstation Support at ASK Consulting

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Support / Workstation Support

Location: Columbia, SC

Duration: 12 Months

Pay rate: 25-27/hr

Job Description:

Job Overview:

We are seeking a highly motivated IT Desktop Support Specialist to join our team in Florence, SC. The ideal candidate will provide hands-on technical support for desktop hardware and software, ensuring end-user systems are running efficiently. This role involves troubleshooting, configuring, installing, and maintaining desktop systems in a fast-paced, multi-platform environment. The position also requires 24/7 availability to support business needs as they arise.

Key Responsibilities:

• Ticket Management & Support: Monitor the dispatch system, handle incoming support tickets, and provide troubleshooting and technical support for desktop users.
• Configuration & Installation: Configure, install, and maintain desktop hardware and software to ensure optimal performance.
• Backup & Licensing: Ensure proper data backup from user workstations and verify compliance with IS purchasing policies for licensed tools and equipment.
• System Configuration & Security: Ensure systems are configured properly and meet required security settings.
• Application Support: Test, troubleshoot, maintain, modify, validate, and document application packages.
• Documentation & Knowledge Sharing: Document system configurations, standards, and troubleshooting procedures to improve team efficiency and resolution times.
• Collaboration: Work closely with other departments to resolve complex technical issues and improve system functionality.
• Administrative Tasks: Manage inventory, order replacement parts, and assist with reporting as needed.
• Stay Updated on Technology: Continuously improve knowledge of new technologies, tools, and advancements related to workstation support.

Required Skills and Qualifications:

• End-User Support: Ability to provide expert-level consultation and support for desktop-based systems and LAN software.
• Training & Guidance: Experience in providing on-the-spot training to end-users on desktop systems and software.
• Imaging & Configuration: Strong understanding of operating system imaging concepts and system configuration procedures.
• Hardware & Software Recommendations: Ability to make informed recommendations regarding hardware and software selection to meet business needs.
• Problem-Solving: Ability to troubleshoot technical issues efficiently and provide timely solutions.
• Preferred Experience: Experience in supporting and maintaining an overall infrastructure, including networked systems and peripherals.

Preferred Software and Tools:

• Familiarity with computer and workstation hardware and software.
• Knowledge of common operating systems (Windows, macOS, Linux) and IT support tools.

Required Certifications:

• A+ Certification (preferred).

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.