Technical Support Technician at Kforce Inc.

Chicago, IL 60601

About the Job

Kforce has a client that is seeking a Technical Support Technician in Chicago, IL. Summary: This Senior Technical Support Technician provides front line technical support for all IT related incidents and requests for service. This position requires exceptional internal customer service, technical expertise, and ability to perform a broad array of IS responsibilities to help ensure all attorneys and professional staff receive the necessary IT support to deliver exemplary legal service to the firm's external clients. Responsibilities:

Investigate, troubleshoot, and resolve software or hardware issues, including but not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, Network Connectivity, Security, and Mobile Devices. Possess advanced senior-level troubleshooting skills to diagnose complex technical problems efficiently
Act as subject matter expert to the Tier II team in areas such as Microsoft Windows administrative-level support and configuration, foundational application and understanding of Active Directory group membership, PowerShell and Command Prompt (DOS), network segmentation and security principles
Effectively deploy and manage the firm's Mobile Device Management (MDM) software on customer mobile devices, including iOS/iPadOS and Android platforms, demonstrating a strong understanding of the system and its functionality
Track all service and support requests in the incident tracking software, resolving and closing assigned support tickets according to SLA's; Utilize monitoring tools and techniques to apply a proactive support approach, updating the knowledge base with standard resolutions to prevent future issues
Maintain office desktops and laptops by adhering to the imaging process, including data backup and configuration migrations; Engage in regular laptop lease rotations, ensuring smooth and timely transitions between old and new models

Requirements:

BS in Computer Science or Information Technology preferred; Associate of Applied Science (AAS or AS) in Computer Science or Information Technology required
Certification in one or more of the following is required: Microsoft Modern Desktop, Microsoft Desktop Support Technician, CompTIA A+, CompTIA Network+, CompTIA Security+, or other professional IT certification
Minimum of three years of work experience in an Information Technology Support environment required
This is an in-office role and will be expected to be in the office 5 days per week

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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