Technical Support Specialist - Oxford Solutions, Inc

Oxford Solutions has a direct hire opportunity with our client in Wheeling, WV for a Technical Support Specialist.

Responsibilities

• Provide technical support via phone, email, and chat to internal and external business partners and staff
• Log support issues into service management database 
• Resolve as many incidents as possible while meeting monthly metric objectives 
• Install firm software and provide basic knowledge of functionality
• Update documentation on technical configurations and provide mentorship to others using knowledgebase articles.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 3 years of help desk or computer/technical support experience
• Proficiency with Microsoft operating systems (Windows, Server, and Office suite)
• Proficiency in Mac operating systems.
• Knowledge of smart phone operating systems.
• Intermediate PC, Printer, and peripheral troubleshooting for various makes and models.
• Solid understanding of Active directory, Exchange, SCCM, Software Center, drivers, VPN, basic networking, and software troubleshooting.
• Ability to multitask and prioritize work
• Excellent customer service and communications skills (verbal and written)
• Bilingual (French or German) a plus

Technical Support Specialist - 24-00187