Technical Support Specialist - Envision, LLC

Technical Support Specialist

Hybrid schedule - local candidates only,
Tues/Wed/Thur ONSITE
Mon/Fri REMOTE


Desktop support:
 

• Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
• Respond to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation for Tier 1 Service Desk.
• Collaborates with higher level technical areas on planning and issue resolution. 
• Prioritize work load to appropriately respond to customer needs and demands.

Skills:
 

• Password reset, setting up 2-factor authentication, desktop troubleshooting, etc.
• Focus will be assisting with service tickets - ServiceNow experience REQUIRED
• Familiarity with ServiceNow Service Operations Workspace preferred but not required.
• 2-3 years of technical support experience is preferred.
• Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
• Ability to understand, be accountable, and complete assigned tasks associated with projects - such as system upgrades, system integration, and system administration.
• Strong customer service skills, including written and verbal communication skills.
• Ability to prioritize work load to appropriately respond to customer needs and demands.
• The employee is expected to provide support documentation for Tier 1 support staff.