Technical Support Specialist - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Technical Support Specialist will provide technical support and customer service tasks related to the County of San Diego’s electronic health records through a call center environment. Additional technical support will be provided to Optum employees telephonically and with written communication. Requirements include effective communication skills, the expectation to continuously learn new skills, data gathering and reporting, and the periodic after hours, on-call support for the county.

Primary Responsibilities:

• Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software

• This support is provided directly, by telephone and through e-mail

• Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels

• Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI

• Coordinate with County MH MIS to resolve user account and system problems

• Work as liaison between internal staff and Corporate IT

• Monitor Optum Public Sector Website content, connectivity and coordinate all changes with webmaster

• Provide navigational and access support to internal and external customers using the Optum Public Sector Website

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 3+ years of technical support experience

• 2+ years of experience with user applications support OR 2+ years of experience using mental health computer applications including data entry and report submission

• 2+ years of experience with Microsoft Office Suite: Microsoft Excel required for creating and analyzing monthly productivity reports, tables, spreadsheets, and dashboards and Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users

• 2+ years of experience with Microsoft Teams or other online conferencing applications

• 1+ years of experience providing basic training in individual or group settings

• 1+ years of experience working in a call center or similar environment

• Ability to work in San Diego County's EHR system (CCBH / Anasazi) without restrictions

• Ability to take on a rotation to provide on-call afterhours support

Preferred Qualifications:

• Associate’s Degree (or higher) 

California Residents Only: The hourly range for California residents is $18.80 to $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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